Network Support Specialist

3 weeks ago

Broomfield, Colorado, United States BAE Systems USA Full time
Job Summary:

BAE Systems USA is seeking a skilled Network Support IV to join our team. As a Network Support IV, you will be responsible for providing technical support and troubleshooting for software, hardware, and network issues. You will also be responsible for maintaining a regular and predictable work schedule, establishing and maintaining effective working relationships within the department, and performing other duties as necessary.

Key Responsibilities:

• Respond to customer requests for assistance with computer software/hardware.
• Provide troubleshooting for software, installation of software.
• Troubleshoot networking issues – LAN and Wireless.
• Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
• Receive equipment and conduct inventory.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• Perform other duties as necessary.

Working Conditions:

This position requires regular in-person engagement by working on-site five days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required. Work is performed in an office environment, laboratory, cleanroom, or production floor. Travel to various (assigned) Ball campuses to perform field work in customer-facing role.

Requirements:

• High School diploma or equivalent plus 3 years or more related experience or a related 2-year technical degree and 1 year or more related experience.
• Each higher-level related degree, i.e., Bachelor's or Master's, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
• Good customer service and communication skills.
• Intermediate knowledge of PC software and networking: classes and/or experience.
• Intermediate understanding of Desktop/Laptop PC Hardware and components.
• Intermediate to Advanced understanding of Windows 7 and 10 desktop operating systems.
• Advanced understanding of Windows Office 365 Pro Plus suite.
• Ability to support Apple iPhones.
• Experience with Service Now or other trouble ticketing tools.
• Ability to prioritize, organize and coordinate simultaneous tasks/projects.
• Ability to perform job functions with little direct supervision.

Benefits:

BAE Systems USA offers a comprehensive benefits package, including health, dental, and vision insurance, health savings accounts, a 401(k) savings plan, disability coverage, and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems USA:

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

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