IT Support Specialist

3 weeks ago


Broomfield, Colorado, United States SWCA Environmental Consultants Full time
About the Opportunity

The IT Support Specialist will be part of a team responsible for helping our employees be productive and thrive with our Technology tools. This includes intake, triage, troubleshooting, resolving, and documenting of reported issues. The ideal candidate will be naturally and innately curious, as well as a lifelong learner. This is a full-time, regular, benefits-eligible position based in our Broomfield, CO office with options for a hybrid working environment.

Our Team

SWCA Environmental Consultants is a growing, employee-owned firm, providing a full spectrum of environmental services. With offices across the United States, SWCA is one of the largest environmental compliance firms and ranks among Engineering News-Record's Top 200 Environmental Firms.

Responsibilities

The IT Support Specialist will be responsible for solving internal employee technology service tickets, recording issues accurately and timely in the ticketing system, and escalating severe and/or complex issues to appropriate Technology team members when needed. The ideal candidate will also be able to troubleshoot incidents and problems for root cause and remediation, resolving those issues directly without escalation as often as possible. Additionally, the IT Support Specialist will assist with network and server administration under the direction of the Infrastructure team, assist management in identifying, analyzing, and reporting on trends, and establish relationships with sub-regional SWCA business leaders to be a point of contact for questions and help identify Technology solutions.

Requirements

The ideal candidate will have an Associate's Degree (A.A) or equivalent from two-year college or technical school, and 4+ years' related experience and/or training; or equivalent combination of education and experience. Certifications including A+, Network+, MSCE or similar are strongly preferred. The ideal candidate will also have demonstrated experience working in a customer-facing role. SWCA Environmental Consultants is committed to salary equity and salary transparency for all its employees. In alignment with this commitment, SWCA posts good faith pay ranges in all its advertised job postings to promote pay equity and transparency. An employee in this Broomfield, CO based role can expect an hourly rate between $25-33/hr. Regular-status employees are also eligible for performance bonuses.

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