Aircraft OEM Technical Support Specialist

4 weeks ago


Broomfield, Colorado, United States Pilatus Aircraft Full time
Job Summary

Pilatus Aircraft is seeking a highly skilled Aircraft OEM Technical Support Specialist to join our Technical Support Engineering team in Broomfield, CO. As a key member of our team, you will provide front-line technical support to Service Centers and operators of Pilatus business aircraft. Your expertise will be essential in identifying and resolving technical issues, providing feedback to customers, and serving as a liaison between operators, service facilities, vendors, and Pilatus to return aircraft to service efficiently.

Key Responsibilities
  • Provide technical assistance in person, over the telephone, email, and online portal
  • Advise and support customers or other personnel in aircraft technical needs
  • Record customer technical issues and maintain accurate support database
  • Participate in 24/7/365 technical support coverage on scheduled rotation
  • Identify product improvement opportunities and communicate them appropriately
Additional Responsibilities
  • Review all publications (AMM, IPC, POH, SB) for technical accuracy
  • Submit publication corrections and additions to Pilatus for review and implementation
  • Assist various Pilatus departments as requested and/or required by company procedures
  • Assist with Maintenance Training class instruction
  • Provide technical expertise for warranty and CrystalCare claims processing
  • Participate in trade shows and demo tours
Requirements
  • FAA A&P or other equivalent CAA license required, IA preferred
  • Minimum 5 years of related experience in aviation required
  • Minimum 1 year of Pilatus aircraft knowledge and turbine engine maintenance experience preferred
  • Excellent problem-solving and analytical skills
  • Team-oriented and self-motivated; capable of handling multiple, simultaneous projects and tasks
  • Professional manner and excellent oral/written communication skills essential
  • Strong computer skills with proficiency in MS Office Professional software
  • Ability to travel on short notice (~10%, up to 2 weeks at a time), both domestically and internationally
  • Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15
What We Offer
  • 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
  • 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
  • Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
  • 401(k) retirement plan matching up to 6%
  • Life and long-term disability insurance premiums paid in full
  • Tuition assistance available annually after the first year


  • Broomfield, Colorado, United States Pilatus Aircraft Full time

    Job SummaryPilatus Aircraft is seeking a highly skilled Aircraft OEM Technical Support Specialist to join our Technical Support Engineering team in Broomfield, CO. As a key member of our team, you will provide front-line technical support to Service Centers and operators of Pilatus business aircraft. Your expertise will be instrumental in identifying and...


  • Broomfield, Colorado, United States Pilatus Aircraft Full time

    Aircraft Seating Team LeadPilatus is seeking a highly skilled Aircraft Seating Team Lead to join our team in Broomfield, CO. As a key member of our interior completions team, you will be responsible for providing effective leadership, support, and assistance to assigned team members in the fabrication of aircraft seating upholstery according to...


  • Broomfield, Colorado, United States Pilatus Aircraft Ltd Full time

    Aircraft Seating Team LeadPilatus Aircraft Ltd is seeking a skilled Aircraft Seating Team Lead to oversee the fabrication of aircraft seating upholstery. In this role, you will provide effective leadership, support, and assistance to assigned team members, ensuring that all work is performed according to applicable regulatory requirements, customer...


  • Broomfield, Colorado, United States Pilatus Aircraft Full time

    Pilatus Aircraft is seeking a Quality Engineer Supply Chain to uphold and enhance the quality of supplies from North American suppliers, in line with Pilatus contractual agreements.This role is pivotal in auditing suppliers, monitoring and resolving quality issues, and implementing strategies to boost supplier performance to support production and customer...


  • Broomfield, Colorado, United States Pilatus Aircraft Full time

    Job Title: Quality Engineer Supply ChainPilatus Aircraft is seeking a highly skilled Quality Engineer Supply Chain to join our team in Broomfield, CO.Job Summary:The Quality Engineer Supply Chain will be responsible for upholding and enhancing the quality of supplies from North American suppliers, in line with Pilatus contractual agreements.Key...


  • Broomfield, Colorado, United States ikeGPS Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at ikeGPS. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to resolve customer issues in a timely and...


  • Broomfield, Colorado, United States IKEGPS, INC Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at IKEGPS, INC. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Triage and resolve technical issues in a timely and professional...


  • Broomfield, Colorado, United States ZOLL Medical Full time

    We are seeking a highly skilled Product Support Specialist to provide exceptional customer service and software application support to customers with diverse technical backgrounds.This role requires a positive attitude, good sense of humor, and excellent communication skills to thrive in a fast-paced environment.As a Product Support Specialist, you will be...


  • Broomfield, Colorado, United States Elevate Aviation Group LLC Full time

    Job Summary: We are seeking a highly skilled Avionics Systems Specialist to join our team at Elevate Aviation Group LLC. As an Avionics Systems Specialist, you will be responsible for performing inspections, installation, maintenance, and repair of customer aircraft avionics and electrical systems and components in an airworthy manner and in compliance with...


  • Broomfield, Colorado, United States Pilatus Aircraft Full time

    Pilatus Aircraft is seeking a Quality Assurance Administrator to provide professional administrative support within the quality department. The successful candidate will maintain and update the training system, manage compliance documents, support audit processes, and ensure the proper archiving of key records.The ideal candidate will have an Associate's...


  • Broomfield, Colorado, United States Broadcom Corporation Full time

    Job DescriptionJoin Broadcom Corporation as a Technical Support Engineer and embark on a challenging and rewarding career in the field of cloud infrastructure and virtualization.About the RoleWe are seeking a highly motivated and experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing...

  • IT Support Specialist

    3 weeks ago


    Broomfield, Colorado, United States SWCA Environmental Consultants Full time

    About the OpportunityThe IT Support Specialist will be part of a team responsible for helping our employees be productive and thrive with our Technology tools. This includes intake, triage, troubleshooting, resolving, and documenting of reported issues. The ideal candidate will be naturally and innately curious, as well as a lifelong learner. This is a...


  • Broomfield, Colorado, United States VetJobs Full time

    Job Summary: We are seeking a skilled Network Support Specialist to join our team at VetJobs. As a Network Support Specialist, you will be responsible for providing technical assistance and support to our customers. This includes troubleshooting and resolving issues with computer software and hardware, as well as providing installation and maintenance...


  • Broomfield, Colorado, United States Broadcom Corporation Full time

    Job Description:Technical Support Engineer - VCFAt Broadcom Corporation, we are seeking a highly skilled Technical Support Engineer to join our VCF team. As a Technical Support Engineer, you will be responsible for resolving customer technical issues, supporting the team, and contributing to the development of our support operation.Key responsibilities...


  • Broomfield, Colorado, United States BAE Systems USA Full time

    Job Summary:We are seeking a skilled Network Support Specialist to join our team at BAE Systems USA. The successful candidate will be responsible for providing technical support and assistance to our customers, troubleshooting software and hardware issues, and maintaining a high level of customer satisfaction.Key Responsibilities: Respond to customer...


  • Broomfield, Colorado, United States Broadcom Corporation Full time

    Job Description:The Senior Technical Support Engineer role at Broadcom Corporation is a critical position that requires a high level of technical expertise and customer interaction skills. As a Senior Technical Support Engineer, you will be responsible for providing technical support to Broadcom's global customers, troubleshooting complex issues, and...


  • Broomfield, Colorado, United States Phantom Staffing Full time

    About the JobAs a Senior IT Support Specialist at Phantom Staffing, you will be responsible for providing top-notch technical support to our clients. With a strong background in desktop and mobile operating systems, you will be the go-to expert for troubleshooting and resolving complex technical issues. Your experience with helpdesk ticketing systems, such...


  • Broomfield, Colorado, United States National Guard Employment Network Full time

    Job Summary:As a Network Support Specialist at National Guard Employment Network, you will be responsible for providing technical assistance and troubleshooting for computer software and hardware issues. You will also be responsible for maintaining a regular and predictable work schedule, establishing and maintaining effective working relationships within...

  • Support Specialist

    4 weeks ago


    Broomfield, Colorado, United States ikeGPS Full time

    Job Title: Support EngineerAt ikeGPS, we are seeking a highly skilled and motivated Support Engineer to join our team. As a Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Triage and resolve customer support requests in a timely and efficient mannerProvide product...


  • Broomfield, Colorado, United States Stanard Aero Full time

    Job SummaryWe are seeking a highly skilled Aviation Maintenance Technician to join our team at StandardAero. As a Field Service Engineer, you will be responsible for performing maintenance and repairs on gas turbine powered aircraft, troubleshooting technical issues, and ensuring the safe and efficient operation of our aircraft.Key Responsibilities:Perform...