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Customer Service Representative
2 months ago
Job Summary:
Fresenius Medical Care Holdings, Inc. is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our pharmacy call center, you will be responsible for providing exceptional customer service to our clients and healthcare providers.
Key Responsibilities:
- Process Orders: Timely and accurately process received orders, ensuring data accuracy and integrity.
- Data Management: Maintain detailed data in applicable systems, monitoring account activity as necessary.
- Customer Communication: Serve as the primary point of contact for healthcare providers, facilitating diverse customer requests and collaborating with cross-divisional teams.
- Project Support: Assist with various projects assigned by direct supervisor.
- Additional Responsibilities: May include focus on one or more departments or locations, as specified in applicable addendums.
Requirements:
- Education: High School Diploma required.
- Experience: 1-2 years' related experience.
- Skills: Good computer skills, detail-oriented, strong analytical and organizational skills, adaptable to fast-paced environments, great interpersonal and customer service skills.
Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
