Customer Service Liaison
4 weeks ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Buehler, a division of Illinois Tool Works. As a key member of our customer support team, you will be responsible for providing exceptional service to our global customers, ensuring timely and accurate resolution of their inquiries and issues.
Key Responsibilities- Provide prompt and professional responses to customer inquiries via phone, email, and CRM cases, including quotes, orders, disputes, and product recommendations.
- Research and gather information on international customers for trade compliance purposes, utilizing online tools and resources.
- Investigate and resolve customer disputes in a fair and timely manner.
- Enter data accurately and efficiently into our departmental systems, meeting established guidelines.
- Collaborate with internal departments, including Technical Service, Laboratory, Marketing, Sales, and Accounting, to ensure seamless support for our worldwide customer base.
- Interact with International Trade Compliance and Export Shipping Coordinators to ensure compliance with all export rules and regulations.
- A high school diploma or equivalent is required.
- At least 5 years of experience in a customer service role.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and ability to identify order terms and agreements.
- Proficiency in Microsoft applications, including Word, PowerPoint, Excel, Outlook, and general PC knowledge.
- Ability to work on-site at our Lake Bluff facility.
- A competitive salary and benefits package.
- 7.5% 401k match.
- 4 weeks of paid time off.
- 10 paid company holidays.
- Recognition program.
- Competitive health insurance.
ITW is an equal opportunity employer, committed to creating a diverse and inclusive work environment where everyone can develop their careers and perform to their full potential.
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