Customer Service Liaison

4 weeks ago


Lake Bluff, Illinois, United States ITW Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Buehler, a division of Illinois Tool Works. As a key member of our customer support team, you will be responsible for providing exceptional service to our global customers, ensuring timely and accurate resolution of their inquiries and issues.

Key Responsibilities
  • Provide prompt and professional responses to customer inquiries via phone, email, and CRM cases, including quotes, orders, disputes, and product recommendations.
  • Research and gather information on international customers for trade compliance purposes, utilizing online tools and resources.
  • Investigate and resolve customer disputes in a fair and timely manner.
  • Enter data accurately and efficiently into our departmental systems, meeting established guidelines.
  • Collaborate with internal departments, including Technical Service, Laboratory, Marketing, Sales, and Accounting, to ensure seamless support for our worldwide customer base.
  • Interact with International Trade Compliance and Export Shipping Coordinators to ensure compliance with all export rules and regulations.
Requirements
  • A high school diploma or equivalent is required.
  • At least 5 years of experience in a customer service role.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and ability to identify order terms and agreements.
  • Proficiency in Microsoft applications, including Word, PowerPoint, Excel, Outlook, and general PC knowledge.
  • Ability to work on-site at our Lake Bluff facility.
Benefits
  • A competitive salary and benefits package.
  • 7.5% 401k match.
  • 4 weeks of paid time off.
  • 10 paid company holidays.
  • Recognition program.
  • Competitive health insurance.

ITW is an equal opportunity employer, committed to creating a diverse and inclusive work environment where everyone can develop their careers and perform to their full potential.



  • Lake Forest, Illinois, United States State Farm Insurance Full time

    Customer Service LiaisonAt State Farm Insurance, we're seeking a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers by answering inquiries, resolving issues, and offering appropriate solutions. Your duties will include processing policy...


  • Lake Bluff, Illinois, United States Tandym Group Full time

    A retail company in Illinois is seeking a contract Customer Service Specialist to join its team in the Greater Chicago area. In this role, the Customer Service Specialist will provide exceptional customer support and service to retail customers and end-users. Key responsibilities include answering customer calls and emails, providing product assistance and...


  • Lake Bluff, Illinois, United States Tandym Group Full time

    Customer Service Specialist About the Role Tandym Group is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our retail customers and end-users. Responsibilities * Provide timely and effective support to...


  • Lake Bluff, Illinois, United States Tandym Group Full time

    A retail company in Illinois is looking to add a contract Customer Service Specialist to its team in the Greater Chicago area. In this role, the Customer Service Specialist will be responsible for supporting retail customers and end-users with order support, product assistance, and troubleshooting.ResponsibilitiesAnswer customer/consumer calls and e-mails...


  • Lake Bluff, Illinois, United States Tandym Group Full time

    A retail company in the Greater Chicago area is seeking a Customer Service Specialist to support their growing team. In this role, the Customer Service Specialist will be responsible for assisting retail customers and end-users with order support, product assistance, and troubleshooting.Key ResponsibilitiesProvide customer service and troubleshooting as...


  • Lake Bluff, Illinois, United States Sherwin-Williams Full time

    Job DescriptionThis is a critical role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns and ensure...


  • Lake Bluff, Illinois, United States Enterprise Call Center Full time

    Job SummaryThe Customer Service Representative is responsible for delivering exceptional customer experiences worldwide. This role requires providing timely and professional responses to customer inquiries, including quotes, orders, and disputes. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to...


  • Lake Bluff, Illinois, United States Sherwin-Williams Full time

    Job DescriptionThis role is essential to the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns and...


  • Lake Bluff, Illinois, United States Target Full time

    Be a Part of Something BigAt Target, we're more than just a retailer - we're a team of passionate individuals who are dedicated to making a difference in our communities. As a Guest Advocate, you'll play a critical role in creating a welcoming and inclusive experience for our guests.Your Key Responsibilities:Create a warm and inviting atmosphere for every...


  • Lake in the Hills, Illinois, United States Alex Celenza - State Farm Agent Full time

    h3JobDescription/h3JobDescriptionROLESUMMARY:brAsaCustomerRelationsRepresentativewithAlexCelenza-StateFarmAgent,youwillplayavitalroleingeneratingexceptionalclientexperiencesthatdrivethegrowthofasuccessfulinsuranceagency.Yourattentiontodetail,customerserviceskills,anddesiretohelppeoplemakeyouanidealfit.Youwillenhanceyourcareerwhileresolvingcustomerinquiries,c...


  • Lake Bluff, Illinois, United States Tracy's Cafe Full time

    Job OverviewWe are seeking a highly motivated and personable Guest Service Attendant to join our dynamic team at Tracy's Cafe. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Provide excellent customer service and ensure a...

  • Retail Associate

    4 weeks ago


    Lake Bluff, Illinois, United States Sam's Club Full time

    Job SummaryAs a Retail Associate - Food Service Expert at Sam's Club, you will be responsible for preparing and serving food to our members. You will work in a fast-paced environment, ensuring that all food is prepared to the highest standards of quality and safety. You will also be responsible for maintaining a clean and organized workspace, and for...


  • Lake Zurich, Illinois, United States Aligned Modern Health Full time

    We are seeking a highly skilled and personable Part-Time Receptionist to join our team at Aligned Modern Health in Kildeer. The ideal candidate will have a patient-first attitude, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional patient service and ensure a positive experience for...


  • Crystal Lake, Illinois, United States Walgreens Full time

    Customer Service Role at WalgreensAs a Customer Service Associate at Walgreens, you will model and deliver a distinctive and delightful customer experience. Your responsibilities will include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to...


  • Lake Zurich, Illinois, United States Walgreens Full time

    Customer Service Associate at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include:Providing courteous, fair, friendly, and efficient checkout service to customersRegistering sales on assigned cash registers and recommending items...


  • Lake Zurich, Illinois, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for:Providing exceptional customer service and support to our policyholdersAssisting with policy inquiries, changes, and...


  • Crystal Lake, Illinois, United States Circle K Full time

    As a Customer Service Representative at Circle K, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience. Your duties will also include operating the cash register, managing inventory, and maintaining store facilities and equipment. If you are a team player with...


  • Lake Zurich, Illinois, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences and providing top-notch service to our customers. Your key responsibilities will include:Key Responsibilities:Model and deliver a distinctive and delightful customer...


  • Crystal Lake, Illinois, United States Kroger Full time

    Job SummaryAs a Customer Service Representative at Kroger, you will be responsible for delivering exceptional customer experiences and ensuring a positive shopping environment. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesProvide friendly and efficient...


  • Island Lake, Illinois, United States Walgreens Full time

    Job Summary: As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key...