Customer Service Representative

3 weeks ago


Lake Bluff, Illinois, United States Enterprise Call Center Full time

Job Summary

The Customer Service Representative is responsible for delivering exceptional customer experiences worldwide. This role requires providing timely and professional responses to customer inquiries, including quotes, orders, and disputes. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and CRM cases in a timely and professional manner.
  • Research and gather information on international customers for trade compliance purposes.
  • Investigate customer disputes and provide resolution.
  • Data entry of quotes, orders, and credit/returns within departmental accuracy guidelines.
  • Provide support to Buehler partners, including the Direct Sales channel, Distributor channel, and customers worldwide.
  • Interact with International Trade Compliance and Export Shipping Coordinators to ensure compliance with export rules and regulations.

Requirements

  • A high school diploma or GED is required.
  • 5+ years' experience in a Customer Service role.
  • Excellent verbal and written communication skills.
  • Ability to multitask a high volume of projects at once.
  • Strong attention to detail.
  • Proficient level of competency in using Microsoft applications.

Benefits

  • 7.5% 401k match.
  • 4 weeks of paid time off.
  • 10 paid company holidays.
  • Recognition program.
  • Competitive health insurance.

ITW is an equal opportunity employer.



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