Customer Service Representative

3 days ago


Lake Bluff, Illinois, United States ITW Full time
Job Title: Customer Service Representative

At ITW, we are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our global customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and professional responses to customer inquiries, including phone calls, emails, and CRM cases.
  • Research and gather information on international customers for trade compliance purposes, using online tools and resources.
  • Investigate customer disputes and provide resolution, ensuring compliance with export rules and regulations.
  • Data entry of quotes, orders, and credit/returns within departmental accuracy guidelines.
  • Collaborate with internal departments, such as Technical Service, Laboratory, Marketing, Sales, and Accounting, to support the worldwide customer base.
Requirements:
  • A high school diploma or equivalent is required.
  • 5+ years of experience in a Customer Service role.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and prioritize tasks effectively.
  • Strong attention to detail and ability to identify order terms and agreements.
  • Proficient in Microsoft applications, including Word, PowerPoint, Excel, and Outlook.
Benefits:
  • Competitive salary and benefits package.
  • 7.5% 401k match.
  • 4 weeks of paid time off.
  • 10 paid company holidays.
  • Recognition program.
  • Competitive health insurance.

ITW is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value our colleagues' unique perspectives and experiences, and strive to provide opportunities for growth and development.



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