Customer Service Representative
3 days ago
At ITW, we are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our global customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide timely and professional responses to customer inquiries, including phone calls, emails, and CRM cases.
- Research and gather information on international customers for trade compliance purposes, using online tools and resources.
- Investigate customer disputes and provide resolution, ensuring compliance with export rules and regulations.
- Data entry of quotes, orders, and credit/returns within departmental accuracy guidelines.
- Collaborate with internal departments, such as Technical Service, Laboratory, Marketing, Sales, and Accounting, to support the worldwide customer base.
- A high school diploma or equivalent is required.
- 5+ years of experience in a Customer Service role.
- Excellent verbal and written communication skills.
- Ability to multi-task and prioritize tasks effectively.
- Strong attention to detail and ability to identify order terms and agreements.
- Proficient in Microsoft applications, including Word, PowerPoint, Excel, and Outlook.
- Competitive salary and benefits package.
- 7.5% 401k match.
- 4 weeks of paid time off.
- 10 paid company holidays.
- Recognition program.
- Competitive health insurance.
ITW is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value our colleagues' unique perspectives and experiences, and strive to provide opportunities for growth and development.
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