Client Success Specialist
4 weeks ago
About SideRamp
SideRamp provides a platform for professionals to explore flexible part-time roles within the gig economy, streamlining the process of connecting users with quality freelance opportunities.
We are seeking a committed individual to take on the role of Customer Success Manager for a project-oriented position.
Key Responsibilities- Client Relations: Build and maintain robust relationships with clients to comprehend their requirements and ensure their success with our offerings.
- Onboarding: Assist new clients during the onboarding phase to guarantee a smooth transition and effective implementation of our solutions.
- Training and Support: Conduct training sessions and provide ongoing assistance to clients, enabling them to fully leverage our services.
- Account Management: Act as the primary contact for clients, addressing inquiries and proactively seeking growth opportunities.
- Renewals and Upsells: Focus on securing client renewals and identifying upsell opportunities to enhance revenue.
- Feedback Collection: Collect and analyze client feedback to gauge satisfaction and identify areas for enhancement.
- Customer Advocacy: Represent client interests internally to ensure their needs are addressed and communicate product improvement suggestions to relevant teams.
- Experience: Previous experience in a customer-facing role, ideally within a B2B or SaaS context.
- Education: A Bachelor's degree in Business, Marketing, or related fields is preferred.
- Skills:
- Strong communication and presentation abilities.
- Capacity to manage multiple tasks and prioritize effectively in a dynamic environment.
- Analytical skills to assess data and trends.
- Familiarity with CRM systems and customer support tools.
- Personal Attributes:
- Compassionate and patient, with a genuine desire to assist others in achieving success.
- Detail-oriented, committed to delivering outstanding service.
- Proactive problem solver with a constructive outlook.
Note: Job descriptions may have been modified from their original format to uphold fair hiring practices and maintain consistency across postings. Salary details are not guaranteed and many estimates are based on an annual, full-time salary. This system may contain errors.
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