Receptionist - Medical Office

2 weeks ago

Lakeland, Florida, United States Community Medical Group Full time
Job Overview

Position Summary

The Front Desk Associate plays a vital role in ensuring smooth operations at the Community Medical Group. This position involves a variety of clerical tasks that require a solid understanding of medical terminology and clinical practices. The individual in this role is responsible for delivering exceptional customer service to patients and visitors entering the facility.

Key Responsibilities

  1. Answer phone calls professionally and direct them to the appropriate personnel.
  2. Welcome visitors, determine the purpose of their visit, and guide them to the correct staff member.
  3. Efficiently check in and check out patients while maintaining a high level of professionalism.
  4. Accurately enter patient demographics into the Electronic Health Record (EHR) system.
  5. Verify patients' insurance details, contact information, and addresses to ensure accurate billing.
  6. Confirm appointments for patients.
  7. Collect co-payments from patients as required.
  8. Provide outstanding customer service to all patients and visitors.
  9. Prepare and manage correspondence, reports, and other documentation, utilizing relevant software.
  10. Receive and distribute messages and documents as necessary.
  11. Schedule follow-up appointments with physicians.
  12. Maintain and process medical records in compliance with legal and regulatory standards.
  13. Utilize the EHR system to manage patient records effectively.
  14. Ensure proper handling and uploading of discharged patients' records into the EHR.
  15. Log physician orders accurately.
  16. Scan and process patient documents into the EHR system.
  17. Safeguard patient information by maintaining confidentiality in secured storage.
  18. Monitor the check-in and check-out process of patient charts in collaboration with professional staff.
  19. Stamp and email legal requests to the corporate office as required.
  20. Assist colleagues with various tasks when necessary.
  21. Facilitate effective patient flow to minimize wait times.
  22. Adhere to all HIPAA and OSHA regulations.
  23. Additional Duties

Qualifications

Education and Experience:

  1. High school diploma or equivalent is required.
  2. Previous experience in a clinical or administrative role is preferred.
  3. Familiarity with MS Office applications is necessary.

Skills:

  1. Ability to evaluate compliance with laws and regulations using sound judgment.
  2. Capability to work independently and complete tasks as per established guidelines.
  3. Strong analytical skills to assess various solutions and approaches.
  4. Excellent interpersonal skills to interact professionally with individuals inside and outside the organization.
  5. Ability to build and maintain positive working relationships.
  6. Proficient in understanding written communication in a work context.
  7. Demonstrated initiative and independent decision-making skills.
  8. Organizational skills to manage multiple priorities effectively.
  9. Resourceful in problem-solving scenarios.
  10. Willingness to assist others and provide support.
  11. Strong verbal and written communication abilities.
  12. Knowledge of medical terminology is essential.
  13. Attention to detail is critical.
  14. Strong organizational and interpersonal capabilities.
  15. Familiarity with EHR systems is advantageous.
  16. Bilingual abilities (English/Spanish or English/Creole) are preferred.
  17. Experience with credit card processing systems is a plus.

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