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Customer Service Representative

2 months ago

Lakeland, Florida, United States Hand & Stone Full time
Job Overview

Benefits:

  • 401(k) plan
  • 401(k) matching
  • Dental coverage
  • Flexible working hours
  • Health insurance
  • Training and development opportunities
  • Vision coverage

Hand and Stone is in search of dedicated customer service professionals in the Lakeland area who are interested in a call center role. Our center operates seven days a week, and we are looking for individuals with strong communication and computer skills. Ideal candidates may come from backgrounds in call centers, professional customer service roles (including office, administrative, receptionist, and front desk), retail, or face-to-face customer interactions. You will play a vital role in ensuring that our customers' booking experiences are exceptional.


Key Responsibilities:

  • Deliver outstanding customer service to members and guests
  • Assist with appointment bookings, confirmation calls, and client profile inquiries
  • Handle inbound calls to support customers
  • No sales responsibilities involved
  • Promote the health and wellness benefits of massage therapy
  • Maintain a professional and tidy work environment
  • Exhibit a positive and energetic demeanor
  • Collaborate effectively as a team member
  • Perform additional duties as required

What We Offer:

  • Medical, Dental, Vision, and Accident Insurance (eligibility based on employment status)
  • Paid vacation for full-time employees
  • 401(k) plan available
  • Flexible scheduling options
  • A professional and safe work environment
  • Employee discounts
  • Opportunities for career advancement within the company

Qualifications:

  • Excellent personal presentation and strong verbal and written communication skills
  • Ability to manage stressful situations with professionalism and multitask effectively while prioritizing guest needs