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General Manager

2 months ago

Lakeland, Florida, United States ImageFIRST Healthcare Laundry Specialists Full time
About ImageFIRST Healthcare Laundry Specialists

ImageFIRST is a leading national linen rental and laundry service specializing in the healthcare market. With a strong commitment to infection prevention and customer satisfaction, we provide medical facilities nationwide with linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management.

Job Summary

We are seeking an experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our medical linen rental and laundry services.

Key Responsibilities
  • Hire, Train, and Develop Departmental Support Staff
  • Execute Business Plan and Communicate Objectives to Support Staff
  • Ensure Superior Performance in All Associate and Customer Satisfaction Areas
  • Responsible for Company Training and Certification in All Compliance Areas
  • Establish Quality Assurance Criteria for All Service and Production Aspects of Business
  • Manage All Departmental Productivity and Performance Expectations
  • Support Route Sales, Service, Production, and Administrative Agendas
  • Accurately Report, Define, and Action Market Changes
  • Manage Acceptable Performance Standards in Sales, Merchandise Management, Growth, Retention, and Customer Satisfaction
  • Manage Office/Clerical Functions Including Invoice Reconciliation, Invoice Printing, Report Monitoring as Well as Database Management and Maintenance
  • Promote Safety, Security, and Self-Development
  • Support an Empowered, Self-Directed Team Concept
Requirements
  • 5 Years' Route Management Experience Preferred
  • Bachelor's Degree or Equivalent Experience
  • Willing to Relocate
  • Clean Driving Record
  • Strong Organizational, Development, and Presentation Skills
  • Ability to Work Independently
  • Ability to Analyze Sales Opportunities and Determine Customer Needs Assessment
  • Excellent Leadership, Interpersonal, Motivational, and Customer Service Skills
  • Strong Motivation, Initiative, and Experience with Execution of Effective Sales and Retention Performance Programs
  • Detail-Oriented with Excellent Follow-Up, Creativity, Problem-Solving, Conflict Management, Organizational, Written, and Oral Communication Skills
  • Understanding of Report and Performance Tracking Mechanisms a Plus
  • Proficient with MS Office, General PC Applications, Excel a Plus
  • Lean Six Sigma Experience a Plus
Physical Requirements
  • Ability to Manage a Route Environment
  • Ability to Train New Hires as Needed
  • Ability to Lift at Least 25 Lbs
  • Ability to Tolerate Moderate Traffic Scenarios on a Weekly Basis
  • Ability to Manage and Maintain a Consistent Physical Work Flow
  • Position Requires Strong Time Management Skills as Well as a Results-Oriented Service Mentality
Company Values and Benefits
  • Required Competencies:
    • Be Respectful: Value All We Come in Contact With
    • Be Remarkable: Create a Positive Moment with Every Interaction
    • Be Safe: Keep Ourselves and Those Around Us Safe
    • Be Honest: Be Guided by Truthfulness in All We Do
  • Benefits:
    • Weekly Pay
    • Medical, Dental, Vision
    • Pet, Legal, and Hospital Indemnity Insurance
    • 401k (Match)
    • Paid Time Off Package
    • Great Company Culture
    • Collaborative Team Environment