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Customer Service Representative

2 months ago

Lakeland, Florida, United States Hand & Stone Full time
Position Overview

Benefits:

  • 401(k) plan
  • 401(k) matching
  • Dental coverage
  • Employee discounts
  • Flexible working hours
  • Health insurance
  • Career advancement opportunities
  • Paid time off
  • Training and development programs
  • Vision coverage

Hand and Stone is on the lookout for dedicated customer service professionals in the Lakeland area who are enthusiastic about working in a call center setting. Our facility operates seven days a week, and we are eager to interview candidates immediately. We are seeking individuals with exceptional communication skills and proficiency in computer usage. Ideal backgrounds include experience in call centers, professional customer service roles (such as office, administrative, receptionist, or front desk), retail, or direct customer interaction.


As a vital component of our team, you will ensure that our customers' booking experiences are consistently exceptional.


Key Responsibilities:

  • Deliver outstanding customer service to members and guests
  • Assist with appointment scheduling, confirmation calls, and client inquiries
  • Handle incoming calls to support customers
  • No sales responsibilities involved
  • Promote the health and wellness benefits of massage therapy
  • Maintain a professional and tidy work environment
  • Exhibit a positive and energetic demeanor
  • Collaborate effectively as a team member
  • Perform additional tasks as assigned

What We Offer:

  • Medical, Dental, Vision, and Accident Insurance (eligibility based on employment status)
  • Paid vacation for full-time employees
  • 401(k) plan available
  • Flexible scheduling options
  • A professional and safe workplace
  • Employee discounts
  • Opportunities for career growth within the organization

Qualifications:

  • Excellent personal presentation and strong verbal and written communication skills
  • Ability to manage stressful situations with professionalism and multitask effectively while prioritizing guest satisfaction