Front Desk Associate
2 weeks ago
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Gold's Gym Washington. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a welcoming and positive atmosphere at our gym.
Key Responsibilities- Member Services: Greet and direct members, guests, and staff with enthusiasm, creating a friendly and inviting atmosphere during night and weekend shifts.
- Front Desk Control: Maintain security and control at the gym's entrance and retail area, ensuring a safe and welcoming environment.
- Check-Ins: Follow proper check-in procedures, registering each member and guest promptly.
- Guest Registration: Register all guests using the correct procedures and direct appointments to fitness consultants professionally.
- Phone Etiquette: Answer calls in a courteous and professional manner, handling inquiries and messages effectively.
- Appointment Management: Follow up on telephone inquiries to ensure appointments are booked correctly.
- Member Support: Respond promptly to member requests, inquiries, and concerns, maintaining our high-quality service standards.
- Appearance: Present a tidy and professional appearance while on duty, wearing the proper uniform attire with your nametag.
- Customer Service: Distribute towels, and other materials as needed, making class reservations and processing retail and concession sales.
- Team Player: Attend staff meetings as directed and help maintain the front desk area according to company standards.
- Safety First: Follow safety procedures and report any safety concerns or incidents.
- Reliable Attendance: Work scheduled shifts and adhere to company attendance policies.
- Go the Extra Mile: Perform other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and organizing weights.
- High School Diploma or Equivalent: Required for this position.
- Customer Service Skills: Excellent customer service skills are essential.
- Effective Communication: Ability to communicate effectively with both staff and members, both verbally and in writing.
- Basic Accounting Knowledge: Understanding of basic accounting principles.
- Tech Savvy: Functional computer skills are required.
- Multi-Tasking: Ability to handle multiple tasks efficiently.
- Flexibility: Must be able to work a flexible schedule, including holidays and weekends.
- Physical Requirements: Must be able to lift 45lbs and stand for extended periods.
- Team Player: Uphold Gold's Gym Vision, Mission, Values, and code of conduct.
- Company Policies: Comply with all Gold's Gym policies and procedures.
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Front Desk Associate
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Kirkland, Washington, United States Gold's Gym Full timeJob Title: Front Desk AssociateAt Gold's Gym, we're looking for a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our members and guests, and supporting the overall...
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Kirkland, Washington, United States Gold's Gym Washington Full timeJob Title: Front Desk AssociateWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Gold's Gym Washington. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing a warm and welcoming experience.Responsibilities:Provide exceptional customer service to members and...
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Kirkland, Washington, United States Gold's Gym Full time{"title": "Front Desk Associate", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Gold\u2019s Gym. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing membership sales, and ensuring a positive experience for our members...
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