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Customer Success Executive

2 months ago

Boca Raton, Florida, United States Modernizing Medicine Full time
Position Overview:

As a Senior Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their business objectives through our innovative healthcare solutions. Your expertise will be essential in fostering strong relationships and driving client satisfaction.

Key Responsibilities:
  • Develop an in-depth understanding of the client’s industry and the specific products we offer.
  • Consult with clients to provide tailored product recommendations and support during the implementation phase to guarantee a smooth transition.
  • Engage proactively with clients to confirm that our services are delivering the anticipated value.
  • Monitor success metrics, including client engagement and retention rates.
  • Identify opportunities for upselling within your designated client portfolio.
  • Act as a primary point of contact for resolving issues that may affect client success.
  • Advocate for client needs across various departments to ensure their concerns are addressed.
  • Maintain consistent communication with clients regarding their ongoing operations and platform adoption.
  • Utilize Salesforce to document all client interactions and track engagement.
  • Organize and lead internal health review meetings with key stakeholders.
  • Support junior team members in addressing customer challenges.
Qualifications:
  • Bachelor's Degree is required.
  • Four to five years of relevant experience or a combination of education and experience.
  • Exceptional communication and organizational skills.
  • Strong interpersonal skills, with the ability to manage discussions with senior-level executives.
  • Self-motivated and capable of working independently as well as collaboratively.
  • Ability to prioritize tasks effectively in a dynamic environment.
  • Experience with Salesforce is advantageous.
Benefits:

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan with matching contributions, generous paid time off, and professional development opportunities.