Clerical Support Specialist
2 weeks ago
Job Type: Administrative
Department: Behavioral Health & Developmental Disabilities
Position Overview:
This classification is designed to provide essential clerical assistance within a designated division or department. The role involves routine tasks that do not necessitate prior knowledge of departmental functions.
Key Responsibilities:
The following duties are typical for this position. The omission of specific tasks does not exclude them from the classification if the work is similar, related, or a logical assignment for this role. Additional responsibilities may be assigned as needed.
1. Acts as the initial point of contact for the public: responds to phone inquiries and welcomes visitors; identifies the nature of their business, directs them to the appropriate personnel, and records messages.
2. Provides clerical assistance for the assigned department/division; manages various documentation related to departmental operations within established timelines and procedures.
3. Engages in customer service activities; offers information and assistance regarding departmental services, activities, and procedures; addresses routine inquiries or complaints and initiates resolutions.
4. Processes payments for various fees/services; records transactions and issues receipts.
5. Operates communication equipment, including fax machines and email systems, to manage documentation flow.
6. Handles incoming and outgoing mail; organizes and distributes correspondence as necessary.
7. Maintains filing systems; prepares and organizes files, ensuring proper documentation is accessible.
8. Monitors inventory of office supplies; ensures availability of necessary materials and initiates orders as required.
9. Conducts basic research using departmental files and other resources as needed.
10. Utilizes computer systems for data entry and retrieval, ensuring accuracy and completeness of information.
Qualifications:
High school diploma or GED; supplemented by one or more years of experience in clerical or customer service roles; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position.
Additional Information:
All applications must be thoroughly completed before submission. It is essential to review applications for accuracy and make necessary corrections prior to submission to meet the minimum qualifications.
Fulton County is committed to providing equal opportunities to all citizens, employees, and applicants based on merit without regard to race, color, religion, national origin, gender, genetics, age, disability, or sexual orientation.
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