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Regional Manager

2 months ago

Los Angeles, California, United States Advantage Surgical and Wound Care Full time
Job Summary

Advantage Surgical and Wound Care is seeking a highly skilled Regional Manager to join our team. As a Regional Manager, you will be responsible for managing a territory of healthcare facilities, developing relationships with key stakeholders, and driving business growth through strategic planning and execution.

Key Responsibilities
  • Relationship Development and Management
    • Build and maintain strong relationships with key individuals at assigned customer accounts, including facility leadership, medical directors, and primary care physicians.
    • Develop and implement strategies to drive business growth and increase customer satisfaction.
  • Business Reviews and Reporting
    • Conduct routine business reviews with assigned customer accounts to evaluate service needs and usage trends.
    • Share healing outcomes reporting and provide insights to drive business growth.
  • Organic Growth and Upselling
    • Identify opportunities for organic growth and upselling of services, including podiatry, dental, and G-tube services.
    • Develop and implement strategies to drive growth and increase revenue.
  • Customer Satisfaction and Retention
    • Monitor and improve customer satisfaction through regular feedback and surveys.
    • Develop and implement strategies to drive retention and reduce churn.
  • Account Education and Planning
    • Develop and implement account education plans to drive business growth and increase customer satisfaction.
    • Coordinate account education sessions with providers and customers.
  • Provider Management and Support
    • Assign providers to accounts and coordinate coverage for vacations and time off.
    • Provide support and resources to providers to drive business growth and increase customer satisfaction.
  • Reporting and Analytics
    • Monitor and analyze key performance indicators (KPIs) to drive business growth and increase customer satisfaction.
    • Develop and implement strategies to improve KPIs and drive business growth.
Requirements
  • Education and Experience
    • Bachelor's degree in business, healthcare, or a related field.
    • Minimum 3 years of experience in a related field, preferably in a healthcare or business development role.
  • Skills and Qualifications
    • Excellent verbal and written communication skills.
    • Strong attention to detail and analytical skills.
    • Advanced computer skills and proficiency in CRM software.
    • Knowledge and experience in the long-term care setting.
    • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Physical and Environmental Requirements
    • Ability to travel up to 75% of the time, including overnight travel.
    • Ability to work in a variety of environments, including healthcare facilities and offices.
What We Offer
  • Competitive Compensation and Benefits
    • Comprehensive medical and dental coverage.
    • Voluntary life insurance.
    • Voluntary short-term and long-term disability insurance.
    • 401(k) plan with company match.
  • Opportunities for Professional Growth and Development
    • Training and development programs to enhance skills and knowledge.
    • Opportunities for advancement and career growth.