Patient Services Advocate
2 weeks ago
LifeLong Medical Care is seeking a highly motivated and compassionate Patient Services Advocate to join our team. As a Patient Services Advocate, you will play a critical role in providing assistance, information, and support to new and established patients in determining eligibility for health services under various private and public health care assistance programs.
Responsibilities:- Interviews and screens new and established patients to determine eligibility for health insurances and other programs.
- Assists patients and community members with completing and submitting applications through Covered California and other benefit applications.
- Registers new patients, schedules appointments, and provides information on LifeLong Medical Care's locations, services, and available programs.
- Tracks and reports all required data for enrollment and outreach efforts.
- Schedules Medi-Cal appointments for patients to meet with On-site Eligibility Workers.
- Conducts outreach calls to new Medi-Cal members assigned to LifeLong to register them and get them into care.
- Takes all classes and tests to become a Certified Enrollment Counselor.
- Attends all eligibility-related meetings and trainings.
- Utilizes Epic and other electronic systems to enter patient information and research history.
- Conducts outreach with other county organizations to screen uninsured patients for health insurance and/or other programs.
- Participates in community outreach to raise awareness of available health and social services programs.
- Assists in verifying eligibility two days in advance when necessary. Notifies patients when there's a change in their eligibility or coverage.
- Coordinates with LifeLong Medical internal staff and other organizations to resolve patient issues.
- Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations.
- Strong organizational, administrative, multi-tasking, prioritization, and problem-solving skills.
- Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
- Ability to effectively present information to others, including other employees, community partners, and vendors.
- Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
- Work in a team-oriented environment with a number of professionals with different work styles and support needs.
- Excellent interpersonal, verbal, and written skills.
- Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
- Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
- Make appropriate use of knowledge/expertise/connections of other staff.
- Be creative and mature with a 'can do', proactive attitude and an ability to continuously 'scan' the environment, identifying and taking advantage of opportunities for improvement.
Requirements:
- High school diploma or GED.
- Minimum of two years social service or administrative experience in a clinical or social services setting.
- Excellent verbal and written communication skills with ability to communicate effectively with elderly or disabled adults from varying cultural and ethnic backgrounds.
- Proficient in Microsoft Office Word, Excel, Outlook.
- Able to work some evenings and weekends.
- Access to reliable transportation with current liability insurance.
- Bilingual English/Spanish.
Preferred Qualifications:
- College degree in related field.
- Experience in working in a community health center.
- Knowledge of Medi-Cal and Medicare-related benefits and other programs for low-income clients.
- EPIC electronic health record (EHR) and practice management (EPM) experience.
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