Patient Services Advocate
2 weeks ago
Job Summary:
We are seeking a highly motivated and detail-oriented Patient Services Advocate to join our team at LifeLong Medical Care. As a Patient Services Advocate, you will play a critical role in providing assistance, information, and support to new and established patients in determining eligibility for health services under various private and public health care assistance programs.
Responsibilities:
- Interview and screen new and established patients to determine eligibility for health insurances and other programs, including Medi-Cal, Covered California, CalFresh, HealthPac, and Contra Costa CARES.
- Assist patients and community members with completing and submitting applications through Covered California and other benefit applications.
- Register new patients, schedule appointments, and provide information on LifeLong Medical Care's locations, services, and available programs.
- Track and report all required data for enrollment and outreach efforts.
- Schedule Medi-Cal appointments for patients to meet with On-site Eligibility Workers.
- Conduct outreach calls to new Medi-Cal members assigned to LifeLong to register them and get them into care.
- Take all classes and tests to become a Certified Enrollment Counselor.
- Attend all eligibility-related meetings and trainings.
- Utilize Epic and other electronic systems to enter patient information and research history.
- Conduct outreach with other county organizations to screen uninsured patients for health insurance and/or other programs.
- Participate in community outreach to raise awareness of available health and social services programs.
- Assist in verifying eligibility two days in advance when necessary. Notify patients when there is a change in their eligibility or coverage.
- Coordinate with LifeLong Medical internal staff and other organizations to resolve patient issues.
Requirements:
- High school diploma or GED.
- Minimum of two years of social service or administrative experience in a clinical or social services setting.
- Excellent verbal and written communication skills with the ability to communicate effectively with elderly or disabled adults from varying cultural and ethnic backgrounds.
- Proficient in Microsoft Office Word, Excel, and Outlook.
- Able to work some evenings and weekends.
- Access to reliable transportation with current liability insurance.
- Bilingual English/Spanish.
Preferred Qualifications:
- College degree in a related field.
- Experience working in a community health center.
- Knowledge of Medi-Cal and Medicare-related benefits and other programs for low-income clients.
- EPIC electronic health record (EHR) and practice management (EPM) experience.
About LifeLong Medical Care:
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.
Benefits:
We offer excellent benefits, including medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits, Flexible Spending Accounts, and a 403(b) retirement savings plan. Compensation: $20 - $24/hour.
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