Guest Services Representative

4 weeks ago


Columbia, Maryland, United States Extended Stay Full time

As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, and departures, as well as collecting relevant guest information for potential sales leads. Your goal will be to ensure that every guest has a positive and memorable experience at our hotel.

Key Responsibilities:

  • Assist guests at all times and respond to their requests
  • Provide reasonable accommodations in response to guest requests
  • Process reservations, registration, and departures
  • Collect relevant guest information for potential sales leads

Requirements:

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong communication and problem-solving skills

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