Field Service Specialist
2 weeks ago
Job Summary
The Field Service Specialist will be a key member of our team, working closely with our technical and engineering staff to establish technical solutions and provide expert support in their field. This role requires a strong background in electronics, troubleshooting, and maintaining complex systems.
Responsibilities
- Install, configure, troubleshoot, and maintain products/equipment
- Identify, analyze, and repair product failures, install new components or parts
- Develop creative solutions to complex issues
- Research and answer customer questions about product features and recommend upgrades
- Perform start-up testing and customer training on features and general maintenance of product
- Maintain daily communications with customers to ensure resolution and proper follow-up
- Adept in working with engineering drawings, including Technical Data Packages (TDP) and Interconnection Requirement Diagrams (IRD)
- Promote positive customer relationships, including non-service call visits and meetings
Requirements
- 5-7 years of technical experience working within DoD contracts on related systems
- Proficient working with test equipment such as multimeters and O-Scopes
- Strong background in electronics and troubleshooting
- Strong background in maintaining C4I systems
Qualifications and Educational Requirements
- This position requires an existing U.S. Government DoD granted security clearance/eligibility at the Secret level
- Individual must be able to maintain the necessary security clearance/eligibility for employment
- U.S. Citizenship is required
About Us
KES, Inc. is a leading provider of technology innovation and systems integration services. We are committed to hiring and retaining a diverse workforce and offer a competitive salary and a full range of benefits.
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