Field Service Specialist

2 weeks ago


San Diego, California, United States KES, Inc. Full time

Job Summary

The Field Service Specialist will be a key member of our team, working closely with our technical and engineering staff to establish technical solutions and provide expert support in their field. This role requires a strong background in electronics, troubleshooting, and maintaining complex systems.

Responsibilities

  • Install, configure, troubleshoot, and maintain products/equipment
  • Identify, analyze, and repair product failures, install new components or parts
  • Develop creative solutions to complex issues
  • Research and answer customer questions about product features and recommend upgrades
  • Perform start-up testing and customer training on features and general maintenance of product
  • Maintain daily communications with customers to ensure resolution and proper follow-up
  • Adept in working with engineering drawings, including Technical Data Packages (TDP) and Interconnection Requirement Diagrams (IRD)
  • Promote positive customer relationships, including non-service call visits and meetings

Requirements

  • 5-7 years of technical experience working within DoD contracts on related systems
  • Proficient working with test equipment such as multimeters and O-Scopes
  • Strong background in electronics and troubleshooting
  • Strong background in maintaining C4I systems

Qualifications and Educational Requirements

  • This position requires an existing U.S. Government DoD granted security clearance/eligibility at the Secret level
  • Individual must be able to maintain the necessary security clearance/eligibility for employment
  • U.S. Citizenship is required

About Us

KES, Inc. is a leading provider of technology innovation and systems integration services. We are committed to hiring and retaining a diverse workforce and offer a competitive salary and a full range of benefits.



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