IT Field Specialist
1 week ago
About the Role:
We are seeking a highly skilled and motivated IT Field Specialist to join our team at Endsight. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their technology systems operate effectively and efficiently.
Key Responsibilities:
- Provide on-site and remote technical support to clients, including installation, configuration, and troubleshooting of hardware and software.
- Collaborate with our team to resolve complex technical issues and provide innovative solutions.
- Develop and maintain strong relationships with clients, understanding their business needs and providing tailored support.
- Stay up-to-date with the latest technologies and industry trends, applying this knowledge to improve our services and support.
Requirements:
- 3+ years of experience in a Systems Administrator or IT Help Desk role.
- Strong analytical, verbal, and written communication skills.
- Ability to adapt quickly to new technologies and changing business requirements.
- Collaborative mindset and strong team player.
- Ability to respond effectively to emergency situations and prioritize tasks.
Preferred Qualifications:
- CompTIA certifications (A+, Network, Security) or equivalent.
- Experience with PSA/RMM tools.
- Bachelor's degree in a related field or equivalent experience.
About Endsight:
Endsight is a California-based outsourced technology managed services provider. We help small and mid-sized businesses, including nonprofits, ensure their technology systems operate effectively and efficiently, allowing them to focus on their core business.
Our team of experts provides comprehensive IT support, cybersecurity services, and technology solutions to our clients. We are committed to delivering exceptional service and building long-term relationships with our clients.
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