Patient Service Representative

1 week ago


Westlake, Ohio, United States The MetroHealth System Full time
Job Summary:

As a Patient Service Representative, you will serve as the primary point of contact for ambulatory practice and pathology patients. Your responsibilities will include gathering and analyzing patient demographic and payor data to ensure optimal reimbursement for The MetroHealth System. You will also be responsible for ensuring accurate patient registration, scheduling, pre-certification, and authorization for services.

Key Responsibilities:

Gather and analyze patient demographic and payor data
Ensure accurate patient registration, scheduling, pre-certification, and authorization for services
Uphold the mission, vision, values, and customer service standards of The MetroHealth System

Requirements:

High School Diploma or equivalent
One year of work experience in medical billing or patient registration, or education related to medical billing or patient registration from an accredited institution
Possess current certification as a Certified Healthcare Access Associate (CHAA)

Preferred Qualifications:

Two years of relevant work experience and/or education

Physical Requirements:

May sit, stand, stoop, bend, and ambulate intermittently during the day
May need to sit or stand for extended periods
See in the normal visual range with or without correction
Hear in the normal audio range with or without correction
Finger dexterity to operate office equipment required
May need to lift up to twenty-five (25) pounds on occasion
Ability to communicate in face-to-face, phone, email, and other communications
Ability to see computer monitor and departmental documents

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