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Patient Services Coordinator

2 months ago

Bradenton, Florida, United States MCR HEALTH INC Full time
About MCR Health Inc.

MCR Health Inc. is a leading healthcare organization dedicated to providing exceptional care to everyone, every time. Our mission is to serve everyone, and we're committed to making a positive impact in the communities we serve.

Job Summary

We're seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth experience for all.

Key Responsibilities:
  • Provide exceptional customer service to patients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Obtain, verify, and update patient demographics and insurance information in our electronic medical record (EMR) system.
  • Schedule appointments for patients, ensuring that all necessary information is accurate and up-to-date.
  • Verify patient eligibility and authorizations for specific patient populations, such as OB patients for Presumptive Eligibility for Pregnant Women (PEPW).
  • Clearly articulate payment requirements with patients, informing them of deductibles, out-of-pocket expenses, co-payments, prior balances, and percentage payables.
  • Communicate with the Insurance Department, Billing Department, and Financial Counselor as needed to ensure seamless patient care.
Requirements:
  • High School Graduate or GED required.
  • At least 6 months of customer service experience in a high-volume impact environment, preferably in a healthcare field.
  • Excellent customer service expertise.
  • Reliable transportation to/from site and ability to be moved between sites as assigned.
  • Bilingual required.
  • Microsoft Office Products - Word, Excel, Outlook, PowerPoint proficiency required.