Senior Service Coordinator

3 hours ago


Bradenton, Florida, United States Butler Aerospace & Defense Full time
Job Summary:

We are seeking a highly motivated and experienced Senior Service Coordinator to join our Professional Services team. The ideal candidate will have a strong background in customer-facing roles, with experience in administrative commercial experience or field service coordination.

Key Responsibilities:
  • Assess all incoming requests for Professional Services and coordinate scheduling with partners, vendors, and internal teams.
  • Track time and expenses for all projects via Salesforce.
  • Manage Professional Services billing based on completion of projects/service work.
  • Manage onboarding of vendors and support purchase order process.
  • Maintain Statement of Works, Opportunities, Service Requests, and Leads via Salesforce.

Requirements:
  • High School Diploma.
  • 2+ years of experience in a customer-facing role providing administrative commercial experience or field service coordination.
  • 1+ years of experience with MS Office, including Word (mail merge) and Excel (pivot tables, Vlookup, and complex calculations).

Preferred Qualifications:
  • Bachelor's Degree.
  • Tableau experience a plus.
  • Excellent customer service and problem-solving skills.
  • Experience with using the Salesforce CRM platform.

Benefits:
401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer.

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