Senior Service Coordinator
4 weeks ago
We are seeking a highly motivated and experienced Senior Service Coordinator to join our rapidly growing Professional Services team in Bradenton, FL.
The ideal candidate will be a self-motivated, critical thinker with excellent problem-solving skills and the ability to work well under deadlines and multitask.
Key Responsibilities:
- Assess all incoming requests for Professional Services and coordinate scheduling with our Partners, Vendors, and Internal teams.
- Track time and expenses for all projects via Salesforce and manage Professional Services billing based on completion of projects/service work.
- Manage onboarding of vendors, support purchase order process, and manage Insurance Certificates, local licenses, and requirements.
- Maintain Statement of Works, Opportunities, Service Requests, and Leads via Salesforce and ensure each customer is given the necessary services and follow up to fill ongoing service needs.
- Expand the list of resources and providers to assure there are no gaps in services and respond to email inquiries, develop, and organize file structures.
- Coordinate teams/zoom meetings with vendors, customers, and internal teams.
Required Qualifications:
- High School Diploma
- 2+ years of experience in a customer-facing role providing administrative Commercial Experience or Field Service Coordination.
- 1+ years of experience with MS Office to include Word (mail merge) and Excel (pivot tables, Vlookup, and complex calculations).
Preferred Qualifications:
- Bachelors Degree
- Tableau experience a plus
- Excellent customer service and problem-solving skills
- Experience with using the Salesforce CRM platform
- High-quality organizational skills
Benefits:
- 401K, medical, dental, and vision
- Sick time as applicable to state law
Butler America Aerospace, LLC is proud to provide an equal opportunity workplace and be an affirmative action employer. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located.
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