Patient Care Coordinator
4 weeks ago
Job Summary
The Patient Care Coordinator plays a vital role in providing exceptional patient experiences at InnovaCare Health facilities. This dynamic individual will be the first point of contact for patients and visitors, setting the tone for a positive and compassionate care environment.
Key Responsibilities
- Welcome patients and visitors, ensuring a warm and welcoming atmosphere.
- Manage the front desk workflow, communicating effectively with medical assistants and other staff members.
- Coordinate provider schedules, ensuring seamless patient flow.
- Maintain accurate patient registration, updating personal and financial information as needed.
- Assist patients with problem-solving, addressing financial or social barriers to care.
- Process patient intake, scanning required documents and collecting payment responsibilities.
- Manage medical records, ensuring timely scanning and filing.
- Perform other related duties as assigned.
Requirements
- High school diploma or equivalent.
- Strong customer service focus, with effective written and oral communication skills.
- Teamwork orientation, with the ability to manage competing priorities.
- Knowledge of medical terminology, ICD-10, and CPT coding.
- Expertise in electronic health records and computer literacy.
- Ability to react calmly and effectively in emergency situations.
- Basic mathematical skills and safe work practices in a clinic setting.
Preferred Qualifications
- At least 2-3 years of experience in a medical-related customer service role.
- Bilingual in English/Spanish preferred but not required.
Physical and Mental Requirements
- Required immunizations and vaccinations.
- Ability to lift up to 50 pounds and push or pull heavy objects using up to 100 pounds of force.
- Ability to stand or sit for extended periods, use fine motor skills, and operate equipment.
- Occasional exposure to communicable diseases or bodily fluids.
About InnovaCare
InnovaCare Health is a dynamic physician-led healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share our mission, vision, and values. Our goal is to promote work-life balance and support the personal and professional goals of each employee.
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