Patient Care Coordinator

4 weeks ago


Bradenton, Florida, United States InnovaCare Full time

Job Summary

The Patient Care Coordinator plays a vital role in providing exceptional patient experiences at InnovaCare Health facilities. This dynamic individual will be the first point of contact for patients and visitors, setting the tone for a positive and compassionate care environment.

Key Responsibilities

  • Welcome patients and visitors, ensuring a warm and welcoming atmosphere.
  • Manage the front desk workflow, communicating effectively with medical assistants and other staff members.
  • Coordinate provider schedules, ensuring seamless patient flow.
  • Maintain accurate patient registration, updating personal and financial information as needed.
  • Assist patients with problem-solving, addressing financial or social barriers to care.
  • Process patient intake, scanning required documents and collecting payment responsibilities.
  • Manage medical records, ensuring timely scanning and filing.
  • Perform other related duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Strong customer service focus, with effective written and oral communication skills.
  • Teamwork orientation, with the ability to manage competing priorities.
  • Knowledge of medical terminology, ICD-10, and CPT coding.
  • Expertise in electronic health records and computer literacy.
  • Ability to react calmly and effectively in emergency situations.
  • Basic mathematical skills and safe work practices in a clinic setting.

Preferred Qualifications

  • At least 2-3 years of experience in a medical-related customer service role.
  • Bilingual in English/Spanish preferred but not required.

Physical and Mental Requirements

  • Required immunizations and vaccinations.
  • Ability to lift up to 50 pounds and push or pull heavy objects using up to 100 pounds of force.
  • Ability to stand or sit for extended periods, use fine motor skills, and operate equipment.
  • Occasional exposure to communicable diseases or bodily fluids.

About InnovaCare

InnovaCare Health is a dynamic physician-led healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share our mission, vision, and values. Our goal is to promote work-life balance and support the personal and professional goals of each employee.



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