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Onyx Server Specialist

2 months ago

Thousand Oaks, California, United States Four Seasons Hotels Limited Full time
About Four Seasons:

At Four Seasons, our strength lies in our people. We are a diverse group of individuals dedicated to self-improvement, striving for excellence, and treating one another with respect. Our global team is committed to crafting extraordinary experiences for our guests, residents, and partners through a dedication to luxury infused with genuine warmth. We understand that empowering our staff to provide exceptional guest experiences starts with fostering a world-class employee experience and a positive company culture.

We value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the kindness we wish to receive. Whether you work with us, stay with us, or explore with us, our mission is to create lasting impressions that enrich lives. We believe that life becomes more meaningful when we connect authentically with those around us.

About the Location:
Our hotel is a serene Southern California retreat nestled at the base of the Santa Monica Mountains, perfectly situated between the sunny beaches of Malibu and the renowned vineyards of Santa Barbara. This tranquil yet sophisticated environment offers a family-friendly ambiance and houses the Center for Health & Wellbeing, a premier destination for wellness. Join us in redefining the essence of rejuvenation.

Four Brand Promise:

At Four Seasons, we believe that life is enriched through genuine connections with people and the world around us. Whether you work, stay, live, or explore with us, our goal is to create impressions that endure a lifetime.

Our Commitment to You:

We aim to cultivate a culture and work ethic grounded in the Golden Rule, providing our team with a framework to pursue a superior international service culture.

What Sets Us Apart:

Four Seasons Hotel Westlake Village is a Southern California sanctuary, strategically located between the vibrant city of Los Angeles and the picturesque wine country of Santa Barbara, just north of Malibu's celebrated beaches. Here, recreation, rolling hills, and the region's finest climate converge with a wealth of resort-style amenities, wellness options, and culinary experiences designed to help you relax, reconnect, recharge, and renew.

What We Expect:

Your responsibilities will include, but are not limited to:
  • Providing guests with engaging and detailed descriptions of food and beverage menu items, including their origins, flavors, and preparation methods; accurately relaying guest orders, including any special requests, to the kitchen using the hotel's point-of-sales system; coordinating food timing; verifying completed kitchen orders against the guest's original order; and delivering items to the guest's table promptly to ensure optimal food quality.
  • Anticipating guest needs, assessing satisfaction, offering suggestions, and responding promptly and appropriately to guest inquiries and concerns.
  • Accurately processing guest checks; handling cash and credit card transactions; and properly managing voided checks or complimentary meals.
  • Setting up, breaking down, and cleaning tables, buffets, and food stations.
  • Adhering to Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as outlined in Impact.
  • Collaborating harmoniously and professionally with colleagues and supervisors.
  • Ensuring all staff side-work is completed at the end of each shift.
  • Conducting hand-over procedures at the end of shifts.
  • Addressing basic guest concerns effectively.
  • Regularly conducting standards training sessions.
  • Leading pre-shift meetings.
  • Ensuring new employees complete their orientation and training.
  • Co-facilitating monthly departmental meetings.
  • Maintaining adequate supplies and equipment in the department.
  • Providing constructive feedback to staff members who are not meeting performance standards.
Ideal Candidate Will Have:
  • A minimum of two years of experience in a luxury food and beverage environment.
  • Excellent proficiency in reading, writing, and speaking English.
  • The ability to carry and balance a tray with multiple items.
  • Strong skills in processing cash, room charges, and credit card transactions accurately.
  • Effective communication skills with both customers and colleagues.
We Offer:
  • Hourly Rate: $16.00
  • 401K Retirement Savings Plan
  • Employee Assistance Program
  • Investment in Your Wellbeing
  • Life Insurance
  • Complimentary Meals and On-Site Parking
  • Training Programs and Tuition Reimbursement
  • Opportunities for Growth and Development
Four Seasons is an Equal Opportunity, Affirmative Action employer. We encourage applications from minorities, women, veterans, and individuals with disabilities.