Healthcare Customer Service Specialist

1 week ago


Ithaca, New York, United States Cayuga Health System Full time
Job Overview

Cayuga Health System is recognized as a premier healthcare provider, dedicated to enhancing the health and wellness of the communities we serve. Our organization values the contributions of our team members, who are essential in delivering exceptional healthcare services. We offer competitive salaries, comprehensive benefits, and numerous opportunities for professional growth within the healthcare sector.

Key Responsibilities:

  • Manage patient appointment scheduling
  • Facilitate patient check-in and check-out processes
  • Process outstanding payments and co-pays
  • Assist in coordinating additional services such as laboratory tests, imaging, and other medical procedures
  • Support Health Certifications and various administrative tasks as required

Essential Skills and Qualifications:

  • Strong customer service and problem-solving skills
  • Ability to evaluate and propose solutions to challenges
  • Proficient in computer applications, including Medent and Microsoft Office
  • High school diploma or equivalent is required
  • Prior experience in a medical office setting is preferred

Desirable Skills and Qualifications:

  • Post-secondary education in a healthcare support discipline is advantageous
  • Experience with Electronic Medical Records (EMR) systems is beneficial

Physical Demands:

  • Primarily sedentary work with some standing required

Compensation Information:

  • Hourly wage ranging from $16.00 to $19.00

Cayuga Health System is committed to providing equitable treatment to all patients, staff, and volunteers, ensuring a safe and respectful environment. We strive to address and eliminate biases that may affect healthcare access and outcomes.


As an Equal Employment Opportunity employer, we celebrate diversity and are dedicated to creating an inclusive workplace that respects the unique backgrounds and needs of all individuals.



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