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Healthcare Customer Service Specialist

2 months ago

Ithaca, New York, United States Cayuga Health System Full time
Position Overview:
As a vital member of the Cayuga Health System team, the Patient Services Representative plays a crucial role in ensuring exceptional patient experiences. This position adapts daily to meet the clinical and administrative needs of our healthcare practice.

Key Responsibilities:
  • Welcome patients upon their arrival and assist with the check-in process.
  • Verify and update patient demographic information to maintain accurate records.
  • Collect outstanding balances and co-payments efficiently.
  • Manage incoming communications, including taking messages and triaging phone calls.
  • Confirm insurance coverage for patients.

Required Qualifications:
  • Strong time management and prioritization skills.
  • High school diploma or equivalent.

Preferred Qualifications:
  • Previous experience in a medical office setting.
  • College-level education in a healthcare support field.
  • Familiarity with Electronic Medical Records (EMR) systems.

Physical Requirements:
Primarily sedentary work with approximately 90% sitting and 10% standing.

Work Environment:
This role involves a combination of onsite and remote work days, promoting flexibility in the workplace.

Commitment to Diversity:
Cayuga Health System is dedicated to fostering an inclusive environment for all employees and patients. We embrace diversity and strive to ensure equitable care and opportunities for everyone. We are an Equal Employment Opportunity employer, committed to the growth and health of our community.