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Healthcare Customer Service Specialist

2 months ago

Ithaca, New York, United States Cayuga Health System Full time
Position Overview:
As a vital member of the healthcare team, the Patient Service Representative plays a crucial role in ensuring seamless patient experiences within the Cayuga Health System. This position encompasses a blend of clinical and administrative responsibilities, adapting to the dynamic needs of the practice.

Key Responsibilities:
  • Facilitate communication with outpatient clinics to arrange necessary testing and procedures.
  • Work collaboratively with both outpatient and inpatient services to confirm patient information, procedural requests, and authorizations.
  • Ensure accurate reconciliation of provider schedules with procedural unit schedules, optimizing resource utilization.
  • Organize and maintain comprehensive patient charts while managing office supply levels effectively.
  • Oversee front desk operations, providing a welcoming environment for all patients and healthcare providers.

Qualifications:
  • High School diploma or equivalent required.
  • Prior experience in a medical office setting is preferred.
  • Educational background in healthcare support is advantageous.
  • Familiarity with Electronic Medical Records (EMR) systems is beneficial.

Essential Skills:
  • Exceptional customer service and problem-solving capabilities.
  • Strong analytical skills to identify and implement effective solutions.
  • Proficient time management and prioritization abilities.
  • Competent in computer skills, particularly with Medent and Microsoft Office.

Physical Requirements:
  • Ability to sit for extended periods (90%).
  • Occasional standing (10%) and reaching (50%).
  • Some bending (20%) and lifting of up to 25 lbs.

Commitment to Diversity:
Cayuga Health System is dedicated to fostering an inclusive environment for all employees and patients. We prioritize equitable treatment and strive to address disparities in healthcare access and outcomes. We are an Equal Employment Opportunity employer, committed to diversity and inclusion in the workplace.