Customer Service Representative

24 hours ago


Sterling Heights, Michigan, United States Michigan Institute of Urology Full time
Job Summary

We are seeking a highly skilled and organized Call Center Representative to join our team at the Michigan Institute of Urology. As a key member of our staff, you will be responsible for providing exceptional customer service to our patients and physicians.

Key Responsibilities
  • Respond to incoming calls on patient and physician telephone lines
  • Schedule office visits, office procedures, and diagnostic testing appointments
  • Direct patient calls and record messages for physicians, nurse practitioners, and medical assistants
  • Maintain confidentiality of patient records
  • Identify and update knowledge and skills required to perform responsibilities
Requirements
  • High school graduate or GED
  • Minimum of 1 year experience answering multi-line phone systems
  • General clerical skills, including basic computer knowledge and typing skills
  • Good communication and interpersonal skills
  • Ability to multitask and demonstrate self-motivation and organizational abilities
Work Environment

Our fast-paced work environment requires the ability to accommodate changes in daily and weekly schedules. You will be working in a high-volume call center environment, responding to urgent and emergent situations.

We offer a competitive salary and benefits package, including paid holidays and a sign-on bonus. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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