Application Specialist

3 weeks ago


Brooklyn Park, Minnesota, United States Premier Disability Services, LLC Full time

Premier Disability Services, LLC is a leading provider of Social Security Disability advocacy services.

We assist individuals in successfully obtaining their Social Security Disability benefits.

About the Role:

The Disability Benefits Advocate assists claimants with completing the Security Disability application, by

asking a series of personal questions to obtain necessary information about their disability and

qualifications for disability benefits. Calls typically last 30-45 minutes, and the Disability Benefits Advocate must demonstrate patience and empathy. The Disability Benefits Advocate must ensure that

the application is completed fully and accurately.

Responsibilities:

● Completes the online application for the claimant.

● Asks a series of personal medical questions.

● Uses several systems to complete the process, including website, internal, and order management systems.

● Demonstrates Empathy, Compassion, and Patience.

● Maintains confidentiality of sensitive information.

● Meets productivity and quality goals.

● Utilizes call management software to answer calls, adhere to specified schedule, and take breaks.

Qualifications:

● Previous experience in a call center environment.

● Customer service orientated with demonstrated ability to show empathy.

● Excellent written and verbal communication skills.

● Must be patient and inclined to help others.

● Must be detail oriented.

● Ability to achieve high productivity and quality standards.

● Proficient working knowledge of Windows OS, Internet, and associated software.

● Bilingual - English/Spanish a plus.

Minnesota Applicants Only as this is an in-person onsite position.



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