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Customer Support Specialist

2 months ago

Nashville, Tennessee, United States Forcemanager Full time

About the Role

We are seeking a highly skilled and customer-centric Customer Support Specialist to join our team at Forcemanager. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and helping them get the most out of our software.

Key Responsibilities

  • Provide timely and effective support to customers through various channels, including ticketing systems, chat, and phone.
  • Work closely with customers to resolve technical or software-related issues, providing solutions and guidance as needed.
  • Collaborate with internal teams to identify and implement process improvements, ensuring seamless customer experiences.
  • Develop and maintain a deep understanding of our software and its features, staying up-to-date on new releases and updates.
  • Communicate effectively with customers, both verbally and in writing, to ensure their needs are met and expectations are exceeded.

Requirements

  • Previous experience in customer support, with a strong customer-centric mindset.
  • Technical knowledge of Microsoft SQL Server is mandatory for this role.
  • Previous experience working with Zendesk, Crystal Reports, and APIs will be highly beneficial.
  • Passion for customer care and ability to champion high levels of client satisfaction.
  • Ability to break down complex problems and explain them in a clear and simple way.
  • Articulate and concise in both written and oral communication.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Fluent in English and Spanish, with Italian language skills a plus.

What We Offer

  • Remote-first working policy, with flexible working hours.
  • Permanent contract and attractive professional career opportunities.
  • People and user-centric environment, with a focus on customer satisfaction.
  • Remote working compensation and benefits package.
  • Opportunities for professional growth and development, including weekly English lessons and online training sessions.
  • A friendly and international team, with a strong focus on collaboration and teamwork.