Customer Service Ambassador
4 weeks ago
We're seeking a dedicated and detail-oriented Concierge/Receptionist to provide exceptional customer service and support to our patients, visitors, and team members at The Legacy at North Augusta.
This role requires a unique blend of customer service excellence, attention to detail, and the ability to multitask efficiently in a dynamic healthcare environment.
Responsibilities:
- Warmly greet and direct patients, visitors, and team members upon arrival
- Manage multiple phone lines, answering calls promptly and professionally
- Check-in patients, verifying and updating their information in our system
- Maintain a clean, organized, and welcoming reception area
- Assist with various administrative tasks
- Provide general information about our community and services
- Handle patient inquiries and concerns with empathy and professionalism
Requirements:
- High school diploma or equivalent; some college education preferred
- One-year of experience as administrative support preferred
- Previous experience in customer service or healthcare reception
- Excellent verbal and written communication skills
- Strong organizational abilities and attention to detail
- Ability to multitask effectively in a fast-paced environment
- Exceptional multitasking skills without compromising on accuracy
- Strong problem-solving abilities and a proactive approach to customer service
- Flexibility to adapt to changing priorities throughout the day
- Commitment to maintaining confidentiality and professionalism at all times
Benefits:
- Competitive pay
- Next Day Pay: Experience financial flexibility with our innovative next day pay option, allowing you to access your earnings when you need them
- Fitness Programs & Gym Memberships: Stay active and healthy with access to fitness programs designed specifically for older adults, along with gym memberships that promote wellness
- Team Member Recognition Program: Be celebrated for your hard work Our recognition program acknowledges and rewards your contributions
- Discounted Team Member Meals: Enjoy delicious meals at a discounted rate while you're at work
- Opportunities for career development
Job Type: PRN
Salary range: $21.00 based on years of experience
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