Customer Service Ambassador

4 weeks ago


Harrisonburg, Virginia, United States National Lutheran Communities & Services Full time

We're seeking a dedicated and detail-oriented Concierge/Receptionist to provide exceptional customer service and support to our patients, visitors, and team members at The Legacy at North Augusta.

This role requires a unique blend of customer service excellence, attention to detail, and the ability to multitask efficiently in a dynamic healthcare environment.

Responsibilities:

  • Warmly greet and direct patients, visitors, and team members upon arrival
  • Manage multiple phone lines, answering calls promptly and professionally
  • Check-in patients, verifying and updating their information in our system
  • Maintain a clean, organized, and welcoming reception area
  • Assist with various administrative tasks
  • Provide general information about our community and services
  • Handle patient inquiries and concerns with empathy and professionalism

Requirements:

  • High school diploma or equivalent; some college education preferred
  • One-year of experience as administrative support preferred
  • Previous experience in customer service or healthcare reception
  • Excellent verbal and written communication skills
  • Strong organizational abilities and attention to detail
  • Ability to multitask effectively in a fast-paced environment
  • Exceptional multitasking skills without compromising on accuracy
  • Strong problem-solving abilities and a proactive approach to customer service
  • Flexibility to adapt to changing priorities throughout the day
  • Commitment to maintaining confidentiality and professionalism at all times

Benefits:

  • Competitive pay
  • Next Day Pay: Experience financial flexibility with our innovative next day pay option, allowing you to access your earnings when you need them
  • Fitness Programs & Gym Memberships: Stay active and healthy with access to fitness programs designed specifically for older adults, along with gym memberships that promote wellness
  • Team Member Recognition Program: Be celebrated for your hard work Our recognition program acknowledges and rewards your contributions
  • Discounted Team Member Meals: Enjoy delicious meals at a discounted rate while you're at work
  • Opportunities for career development

Job Type: PRN

Salary range: $21.00 based on years of experience



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