Front Desk Ambassador

3 weeks ago


Harrisonburg, Virginia, United States National Lutheran Communities Services Full time

We are seeking a highly skilled and detail-oriented Front Desk Ambassador to join our team at National Lutheran Communities & Services. This role requires a unique blend of customer service excellence, attention to detail, and the ability to multitask efficiently in a dynamic healthcare environment.

About Us

At National Lutheran Communities & Services, we believe that exceptional care begins with a warm welcome. We're committed to providing a superior experience for our patients, visitors, and team members from the moment they enter our facility.

Job Description

This role requires a friendly face and helpful voice that greets our patients and visitors. The responsibilities of the Front Desk Ambassador include:

  • Warmly greeting and directing patients, visitors, and team members upon arrival
  • Managing multiple phone lines, answering calls promptly and professionally
  • Checking in patients, verifying and updating their information in our system
  • Maintaining a clean, organized, and welcoming reception area
  • Assisting with various administrative tasks
  • Providing general information about our community and services
  • Handling patient inquiries and concerns with empathy and professionalism
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent; some college education preferred
  • One year of experience as administrative support preferred
  • Previous experience in customer service or healthcare reception
  • Excellent verbal and written communication skills
  • Strong organizational abilities and attention to detail
  • Ability to multitask effectively in a fast-paced environment
  • Exceptional multitasking skills without compromising on accuracy
  • Strong problem-solving abilities and a proactive approach to customer service
  • Flexibility to adapt to changing priorities throughout the day
  • Commitment to maintaining confidentiality and professionalism at all times
Compensation

We offer a competitive salary range of $21.00 per hour, based on years of experience. Additionally, we provide benefits such as:

  • Competitive pay
  • Next Day Pay: Experience financial flexibility with our innovative next day pay option, allowing you to access your earnings when you need them
  • Fitness Programs & Gym Memberships: Stay active and healthy with access to fitness programs designed specifically for older adults, along with gym memberships that promote wellness
  • Team Member Recognition Program: Be celebrated for your hard work Our recognition program acknowledges and rewards your contributions
  • Discounted Team Member Meals: Enjoy delicious meals at a discounted rate while you're at work
  • Opportunities for career development
Working at National Lutheran Communities & Services

We are a mission-driven organization that values our team members and provides them with exceptional rewards for their dedication and hard work. Join our team as a Front Desk Ambassador and experience the difference for yourself.



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