Customer Service Leader
5 days ago
Job Summary:
To provide exceptional customer service and support to customers at Food Lion stores. The Customer Service Leader will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience, and promoting sales growth.
Key Responsibilities:
- Provide fast, easy, and friendly service to customers, adhering to Food Lion customer service standards.
- Assist customers with their shopping needs, answering questions, and resolving issues promptly.
- Work collaboratively with other store associates to maintain a clean and organized store environment.
- Support the Customer Service Manager and Assistant Customer Service Manager in maintaining standards and promoting sales growth.
- Perform other duties as assigned to ensure the smooth operation of the store.
Requirements:
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability to work in a fast-paced environment and multitask.
- Ability to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements:
- Ability to stand for long periods, frequently walk short distances, and occasionally lift up to 50 pounds.
- Ability to use computers and other communication systems required to perform job functions.
- Ability to perform repetitive hand and arm motions, bend, and lift products weighing up to 15 pounds continuously.
Working Conditions:
- Work in a fast-paced retail environment with frequent customer interactions.
- Exposure to extreme hot and cold temperatures for up to 20 minutes at a time.
Food Lion is an Equal Opportunity Employer.
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