Customer Service Representative

3 weeks ago


Harrisonburg, Virginia, United States Wells Fargo Full time

About Wells Fargo

We're a leading financial services company that's committed to helping our customers achieve their financial goals. Our team is dedicated to providing exceptional service and support to our customers, and we're looking for talented individuals to join us in this effort.

About the Role

We're seeking a skilled Customer Service Representative to join our team in the Consumer, Small & Business Banking division. As a Customer Service Representative, you'll be responsible for providing top-notch service to our customers, processing transactions, and making introductions to bankers. You'll also be responsible for completing operational activities while minimizing risks under established policies.

Key Responsibilities

  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Receive direction from managers and exercises judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers financial needs

Requirements

  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

What We Offer

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We're also recognized for our commitment to diversity, equity, and inclusion, and we welcome applications from all qualified candidates.



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