Front Desk Supervisor

3 weeks ago


Conroe, Texas, United States Avion Hospitality Full time
Job Summary

The Front Desk Supervisor is a key member of the Avion Hospitality team, responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.

Key Responsibilities
  • Assist the Front Desk Manager and General Manager in ensuring the smooth operation of the front desk.
  • Provide attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay.
  • Maximize room revenue and occupancy through effective room merchandising and sales techniques.
  • Monitor and maintain accurate records of guest interactions, including check-in and check-out procedures, room assignments, and special requests.
  • Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experiences.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • At least 2-3 years of progressive experience in a hotel or related field.
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Previous supervisory responsibility preferred.
  • Valid driver's license for the applicable state.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.


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