Front Desk Operations Specialist

5 days ago


Conroe, Texas, United States Thind Management Full time

h3JobOverview/h3brpAsaFrontDeskOperationsSpecialist,youwillberesponsibleforprovidingexceptionalguestserviceandensuringsmoothoperationsatthefrontdesk./pbrpThisroleservesasthefaceofthehotelandisresponsibleforcreatingapositivefirstimpressionforguests./pbrpTheFrontDeskOperationsSpecialisthandlesguestcheck-insandcheck-outs,managesreservations,addressesguestinquiries,andprovidesgeneralinformationaboutthehotelanditsamenities./pbrh3KeyResponsibilities/h3brulbrlibGreetguestswithawarmandsincereacknowledgement/b/librliProvidecustomerservicetoguestsbyverifyingtheirreservationdetailsandensuringproperpaymentandbillinginformationiscollected/librliProvideinformationabouthotelfacilities,services,activities,amenities,localattractions,andanyotherrelevantinformation/librliHandleincomingreservationsandassistguestsinmakingnewreservations,modifyingexistingones,orcancellingbookings/librliAddressguestinquiries,concerns,andspecialrequestspromptlyandcourteously/librliMaintainaccurateguestrecordsandupdatethefrontdesklogbookandshiftreports/librliHandlecashtransactionsandmaintainabalancedcashdrawer/librliCommunicatewithhousekeeping,maintenance,andotherhoteldepartmentstoensureguestsatisfactionortoresolveissuespromptly/libr/ulbrh3QualificationStandards/h3brulbrliExcellentcommunicationskillsandinterpersonalskillsrequired/librliStrongproblem-solvingabilitiesandtheabilitytohandleguestcomplaints/librliAbilitytoworkefficientlyandindependentlyinafast-pacedenvironment/librliPreviousexperienceincustomerserviceorhotelindustrypreferred/librliHighschooldiplomaorequivalent;additionaleducationinhospitalityorrelatedfieldisaplus/libr/ulbrpPleasenotethatspecificjobrequirementsandresponsibilitiesmayvarydependingonthecompany'spolicies,size,andotherfactors./p


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