Dental Office Support Specialist

3 weeks ago


Conroe, Texas, United States White Oak Dental Care Full time

About the Role:

We are seeking a highly organized and detail-oriented Front Office Assistant to join our team at White Oak Dental Care. As a key member of our front office, you will be responsible for providing exceptional patient care and administrative support to our dental team.

Key Responsibilities:

  • Greet and welcome patients, creating a positive first impression of our practice
  • Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records, ensuring accurate and up-to-date information
  • Schedule and confirm appointments for multiple providers, ensuring seamless communication and coordination
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments, processing accounts receivables in a timely and efficient manner
  • Review treatment plan fees and payment options with patients, providing clear and concise information
  • Partner with our dental team to implement Heartland Dental systems, optimizing office potential and improving patient care

What We Offer:

  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front-loaded education and training, providing opportunities for growth and development
  • Access to on-demand Daily Pay, ensuring financial stability and security

Requirements:

  • Minimum 1+ years of experience in a fast-paced, customer-centric environment
  • Excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively
  • Experience with insurance billing and accounts receivable, with knowledge of Dentrix or other dental software

Physical Requirements:

  • Ability to perform essential duties satisfactorily, with or without reasonable accommodation
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

About Heartland Dental:

As the largest and one of the fastest-growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve, with a focus on delivering the highest quality dental care and experiences.


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