Restaurant Floor Manager/Supervisor Position

3 weeks ago


Conroe, Texas, United States Thind Management Full time
Job Overview

Thind Management is seeking a highly skilled Restaurant Floor Manager/Supervisor to join our team. This role is responsible for ensuring the smooth operations of our fine-dining restaurant, providing exceptional service, and creating memorable dining experiences for guests.

Key Responsibilities

  • Guest Service: Provide a warm and welcoming environment for guests, ensuring their needs are met and expectations exceeded.
  • Staff Management: Supervise and lead the front-of-house team, including servers, hosts/hostesses, and bartenders.
  • Service Standards: Uphold the highest standards of fine dining service, ensuring all staff members are knowledgeable about menu offerings, wine pairings, and proper service techniques.
  • Floor Operations: Oversee the dining room operations, including table arrangements, reservation management, and seating assignments.
  • Team Coordination: Foster effective communication and collaboration between the front-of-house and kitchen staff.
  • Guest Relations: Build and maintain strong relationships with regular patrons and VIP guests.
  • Problem Resolution: Handle guest complaints or issues promptly and professionally.
  • Training and Development: Conduct regular training sessions for the service team to enhance their product knowledge, service skills, and overall professionalism.

Requirements

  • High school diploma or equivalent; additional education or certification in hospitality or restaurant management is a plus.
  • Previous experience in a fine dining restaurant or upscale hospitality environment, with a minimum of 2-3 years in a supervisory or management role.
  • Deep knowledge of fine dining etiquette, wine service, and menu offerings.
  • Exceptional leadership and interpersonal skills, with the ability to inspire and motivate a team.
  • Strong customer service focus, with a genuine passion for providing memorable dining experiences.
  • Excellent communication skills and organization abilities, with attention to detail.
  • Ability to work effectively in a fast-paced, high-pressure environment.


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