Hotel Operations Manager

4 weeks ago

Conroe, Texas, United States Thind Management Full time
Job Overview

Thind Management is seeking a highly motivated and experienced Assistant General Manager to support the overall management and operations of our hotel. The successful candidate will play a vital role in ensuring exceptional guest experiences, maximizing revenue and profitability, and maintaining high-quality standards across all departments.

Key Responsibilities

  • Oversee and manage all hotel operations, including front desk, housekeeping, maintenance, sales, and food & beverage
  • Develop and maintain a positive guest experience procedure, ensuring excellent customer service
  • Assist the General Manager in overseeing operational departments, including front office, housekeeping, food and beverage, sales and marketing, events, and maintenance
  • Ensure compliance with brand standards, policies, and procedures to maintain high service quality and operational efficiency
  • Collaborate with department heads to develop and implement strategies for enhancing operational performance, guest satisfaction, and employee productivity
  • Foster a guest-centric culture, ensuring exceptional service is consistently delivered throughout the guest journey
  • Respond promptly and effectively to guest inquiries, concerns, and complaints, taking necessary actions to resolve issues and exceed guest expectations
  • Monitor guest feedback and online reviews, identifying areas for improvement and implementing appropriate measures to enhance the guest experience
  • Assist in the development and execution of revenue strategies, pricing decisions, and sales and marketing initiatives to optimize revenue and achieve financial targets
  • Monitor financial performance, including revenue, expenses, and budgets, and take proactive measures to control costs and increase profitability
  • Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings
  • Support the General Manager in leading, motivating, and developing a high-performance team
  • Foster a positive work environment that promotes teamwork, collaboration, and employee engagement
  • Assist in recruitment, selections, training, and performance management processes to ensure a skilled and knowledgeable workforce
  • Conduct regular performance evaluations, provide feedback, and identify opportunities for training and development
  • Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards
  • Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience
  • Oversee risk management and emergency response procedures, ensuring the safety and security of guests and employees
  • Assist the General Manager or hold regular briefings and meetings with all heads of departments
  • Handle complaints and oversee service recovery procedures
  • Help procure operating supplies and equipment and contact third-party vendors for essential services
  • Coordinate with department heads for the execution of all activities and functions
  • Establish and maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
  • Implement and maintain effective open-door communication systems across all departments
  • Create and maintain the company culture while educating team members about company motto and values
  • Responsible for ensuring hotel compliance with all local, state, and federal regulations
  • Perform any other duties as assigned by the Executive team and Ownership

Qualification Standards & Company Requirements

  • Bachelor's degree in Hospitality Management or a related field (preferred) or equivalent work experience
  • At least 5 years of experience in the hospitality industry
  • Proven experience in hotel operations
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong leadership abilities with the capacity to inspire and motivate a diverse team
  • Strong analytical and problem-solving skills with a solution-oriented mindset
  • Proficient in hotel management systems, property management systems, and relevant software
  • Proficient in Microsoft Office and hotel & restaurant software(s)
  • Must have a flexible work schedule

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