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Technical Support Analyst
2 months ago
About Birlasoft
Birlasoft integrates the strengths of domain expertise, enterprise solutions, and digital innovations to transform business operations for clients and their networks. Our consultative and design-driven methodology enhances productivity by enabling clients to optimize their operations. As a proud member of the CK Birla Group, which has a legacy of 162 years, Birlasoft employs over 12,500 professionals dedicated to fostering sustainable communities.
Position Overview
We are seeking a Desktop L1 Support professional.
- Hardware Maintenance: Conduct repairs, replacements, and upgrades for hardware components, including desktops, laptops, and printers.
- First-Level Support: Perform initial diagnostics and identify issues. Provide first-level assistance to resolve incidents, utilizing remote access to systems when necessary, in accordance with established procedures.
- Ticketing Assistance: Guide users in the ticket logging process and clarify the steps involved in submitting tickets.