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Technical Support Analyst

2 months ago


Plano, Texas, United States Birlasoft Full time

About Birlasoft
Birlasoft integrates the strengths of domain expertise, enterprise solutions, and digital innovations to transform business operations for clients and their networks. Our consultative and design-driven methodology enhances productivity by enabling clients to optimize their operations. As a proud member of the CK Birla Group, which has a legacy of 162 years, Birlasoft employs over 12,500 professionals dedicated to fostering sustainable communities.

Position Overview
We are seeking a Desktop L1 Support professional.

  • Hardware Maintenance: Conduct repairs, replacements, and upgrades for hardware components, including desktops, laptops, and printers.
  • First-Level Support: Perform initial diagnostics and identify issues. Provide first-level assistance to resolve incidents, utilizing remote access to systems when necessary, in accordance with established procedures.
  • Ticketing Assistance: Guide users in the ticket logging process and clarify the steps involved in submitting tickets.