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Community Operations Coordinator

2 months ago

Rockville, Maryland, United States RAM Partners, LLC Full time
About RAM Partners, LLC

We are a full-service real estate management company that manages a diverse portfolio of approximately 70,000 apartments throughout the United States. Our expertise lies in multi-family community management for a variety of third-party owners. We pride ourselves on being a service-oriented, hands-on company where our people are our greatest asset.

Compensation and Benefits

We offer a competitive compensation package, including bonuses outlined by the property commission structure. Our benefits include:

  • 15 days of paid time off per year (prorated based on your start date)
  • 9 paid holidays and 1 floating holiday per year
  • Medical, dental, and vision insurance
  • 401k with employer match
  • Company-paid life insurance
  • Company-paid short-term and long-term disability after 1 year of service
Responsibilities

As a key member of our team, you will be responsible for:

  • Completing daily transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and other payments, preparing deposits, and financial reports
  • Reviewing and submitting invoices from vendors and service providers for payment
  • Reviewing resident files and accounting records, communicating with residents regarding outstanding balances, and implementing procedures for collecting on delinquencies
  • Processing resident move-outs by reviewing lease terms and notice requirements
  • Following up on service requests with the maintenance team and ensuring resident requests have been completed
  • Generating interest in the community's unique features and benefits and highlighting what sets it apart from the competition
  • Promoting resident satisfaction by serving as a resource for residents to express their concerns and assist with resolution
  • Acting as the onsite supervisor in the absence of the Property Manager
Qualifications

To be successful in this role, you will need:

  • A High School Diploma or equivalent, with a college degree being a plus
  • A valid driver's license
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office (Word, Excel)
  • Industry software experience (YARDI, One Site, etc.)
  • The ability to multitask and meet deadlines in a timely manner
  • A willingness to work a flexible schedule, including weekends
  • Legal authorization to work in the United States
Equal Opportunity Employer

RAM Partners, LLC is an equal opportunity employer, committed to supporting and celebrating diversity in the workplace. We are dedicated to providing equal consideration for all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.