Client Support Specialist I
2 weeks ago
The Client Support Specialist I plays a crucial role in engaging with clients in a friendly and professional manner on behalf of Globe Life Inc. This position involves managing incoming inquiries from agents and policyholders, addressing phone calls, processing requests for modifications to client accounts, and maintaining an up-to-date understanding of company offerings and operational protocols.
Core Responsibilities:
- Manage daily call volume and facilitate client requests
- Deliver precise and courteous solutions to inquiries
- Ensure client satisfaction across all interactions
- Achieve Quality Assurance standards and key performance indicators
- Complete designated projects within established timelines
- Participate in and complete training sessions
Qualifications:
- Exceptional verbal and written communication abilities
- Strong analytical capabilities and meticulous attention to detail
- Ability to ask insightful questions, comprehend concerns, and address objections
- Familiarity with customer service principles and practices
- Professional and approachable demeanor, focused on building rapport with clients
- Positive and supportive attitude, with the capacity to work independently and collaboratively
- Proficiency in Microsoft Office Suite
- High school diploma or equivalent is required
- One to two years of experience in a customer service role
This role is applicable to all personnel within the organization. Consistent attendance during assigned shifts and the ability to work full-time or part-time as per role specifications are essential.
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Client Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Full timeCustomer Service Representative I (Onsite) Key Responsibilities The Customer Service Representative I plays a vital role in interacting with clients on behalf of the organization, ensuring a positive and professional experience. Responsibilities include managing incoming calls from agents and policyholders, addressing inquiries, and processing requests...
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Client Support Specialist I
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Broadview Heights, Ohio, United States Globe Life And Accident Insurance Company Full timePosition Overview:As a Customer Service Representative I, you will play a vital role in ensuring customer satisfaction and support within our organization. Your primary responsibilities will include addressing customer inquiries, providing information about our services, and assisting clients with their needs.Key Responsibilities:1. Respond to customer...
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Client Support Specialist I
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Broadview Heights, Ohio, United States Globe Life Inc. Full timeCompany Overview:At Globe Life, we prioritize empowering our workforce with the resources and opportunities necessary for success at every career stage. Our vibrant community offers significant potential for professional growth, enhanced earning capabilities, and a stable work environment.We take pride in cultivating a supportive and innovative culture that...
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Operations Support Specialist
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Customer Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Full timeCustomer Service Representative I (Onsite) Key Responsibilities:At Globe Life, we prioritize the empowerment of our employees by providing them with the necessary support and opportunities for success throughout their careers. Our vibrant and engaging community fosters professional growth, enhanced earning potential, and a stable work environment.We take...
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Administrative Support Specialist I
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Broadview Heights, Ohio, United States Globe Life Inc. Full timeCompany Overview:At Globe Life, we prioritize empowering our workforce with the necessary support and opportunities to thrive at every phase of their professional journey. Our vibrant and dynamic community provides significant opportunities for career advancement, enhanced earning potential, and a stable work environment.We take pride in cultivating a...
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Customer Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Inc. Full timeAbout Globe Life:At Globe Life, we prioritize empowering our workforce with the resources and opportunities necessary for success at every career stage. Our vibrant and engaging community provides significant opportunities for professional growth, enhanced earning potential, and a stable work environment.We take pride in cultivating a compassionate and...
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Customer Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Inc. Full timeAbout Globe Life:At Globe Life, we prioritize empowering our workforce with the resources and opportunities necessary for success throughout their careers. Our vibrant and engaging community provides significant opportunities for professional growth, enhanced earning potential, and a stable work environment.We take pride in cultivating a supportive and...
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Operations Support Specialist
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Operations Support Specialist
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Broadview Heights, Ohio, United States Globe Life Full timeThe Operations Support Specialist plays a crucial role in facilitating various operational functions and managing daily activities within the organization. This position involves interacting with multiple departments and clients in a courteous and professional manner. The ideal candidate will possess the ability to perform diverse tasks with a strong...
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Operations Support Specialist
6 days ago
Broadview Heights, Ohio, United States Globe Life Full timeThe Operations Support Specialist plays a crucial role in facilitating various operational functions and managing daily activities. This position involves interacting with different departments and clients on behalf of Globe Life in a courteous and professional manner. The ideal candidate will possess the versatility and expertise to manage tasks across...
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Operations Support Specialist
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Broadview Heights, Ohio, United States Globe Life Inc. Full timeAdministrative Generalist I Core Responsibilities The Administrative Generalist plays a vital role in facilitating various operational functions and managing daily activities. This position requires effective engagement with different departments and clients, representing Globe Life Inc. in a courteous and professional manner. The individual must possess the...
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