Client Support Specialist I

2 weeks ago


Broadview Heights, Ohio, United States Globe Life Inc. Full time

The Client Support Specialist I plays a crucial role in engaging with clients in a friendly and professional manner on behalf of Globe Life Inc. This position involves managing incoming inquiries from agents and policyholders, addressing phone calls, processing requests for modifications to client accounts, and maintaining an up-to-date understanding of company offerings and operational protocols.

Core Responsibilities:

  • Manage daily call volume and facilitate client requests
  • Deliver precise and courteous solutions to inquiries
  • Ensure client satisfaction across all interactions
  • Achieve Quality Assurance standards and key performance indicators
  • Complete designated projects within established timelines
  • Participate in and complete training sessions

Qualifications:

  • Exceptional verbal and written communication abilities
  • Strong analytical capabilities and meticulous attention to detail
  • Ability to ask insightful questions, comprehend concerns, and address objections
  • Familiarity with customer service principles and practices
  • Professional and approachable demeanor, focused on building rapport with clients
  • Positive and supportive attitude, with the capacity to work independently and collaboratively
  • Proficiency in Microsoft Office Suite
  • High school diploma or equivalent is required
  • One to two years of experience in a customer service role

This role is applicable to all personnel within the organization. Consistent attendance during assigned shifts and the ability to work full-time or part-time as per role specifications are essential.



  • Broadview Heights, Ohio, United States Globe Life Full time

    Customer Service Representative I (Onsite) Key Responsibilities The Customer Service Representative I plays a vital role in interacting with clients on behalf of the organization, ensuring a positive and professional experience. Responsibilities include managing incoming calls from agents and policyholders, addressing inquiries, and processing requests...


  • Broadview Heights, Ohio, United States Globe Life And Accident Insurance Company Full time

    Position Overview:As a Customer Service Representative I, you will play a vital role in ensuring customer satisfaction and support within our organization. Your primary responsibilities will include addressing customer inquiries, providing information about our services, and assisting clients with their needs.Key Responsibilities:1. Respond to customer...


  • Broadview Heights, Ohio, United States Globe Life Inc. Full time

    Company Overview:At Globe Life, we prioritize empowering our workforce with the resources and opportunities necessary for success at every career stage. Our vibrant community offers significant potential for professional growth, enhanced earning capabilities, and a stable work environment.We take pride in cultivating a supportive and innovative culture that...


  • Broadview Heights, Ohio, United States Globe Life Inc. Full time

    Administrative Generalist I Overview of Responsibilities The Administrative Generalist I plays a crucial role in facilitating various operational functions and managing the daily workflow within the organization. This position involves engaging with multiple departments and clients, representing Globe Life Inc. in a professional and positive manner. The...


  • Broadview Heights, Ohio, United States Globe Life Full time

    Customer Service Representative I (Onsite) Key Responsibilities:At Globe Life, we prioritize the empowerment of our employees by providing them with the necessary support and opportunities for success throughout their careers. Our vibrant and engaging community fosters professional growth, enhanced earning potential, and a stable work environment.We take...


  • Broadview Heights, Ohio, United States Globe Life Inc. Full time

    Company Overview:At Globe Life, we prioritize empowering our workforce with the necessary support and opportunities to thrive at every phase of their professional journey. Our vibrant and dynamic community provides significant opportunities for career advancement, enhanced earning potential, and a stable work environment.We take pride in cultivating a...


  • Broadview Heights, Ohio, United States Globe Life Inc. Full time

    About Globe Life:At Globe Life, we prioritize empowering our workforce with the resources and opportunities necessary for success at every career stage. Our vibrant and engaging community provides significant opportunities for professional growth, enhanced earning potential, and a stable work environment.We take pride in cultivating a compassionate and...


  • Broadview Heights, Ohio, United States Globe Life Inc. Full time

    About Globe Life:At Globe Life, we prioritize empowering our workforce with the resources and opportunities necessary for success throughout their careers. Our vibrant and engaging community provides significant opportunities for professional growth, enhanced earning potential, and a stable work environment.We take pride in cultivating a supportive and...


  • Broadview Heights, Ohio, United States Globe Life Full time

    The Operations Support Specialist plays a crucial role in facilitating various operational functions and managing the daily workflow of the office. This position requires engaging with different departments and clients on behalf of Globe Life in a courteous and professional manner. The ideal candidate will possess the ability to manage diverse tasks with...


  • Broadview Heights, Ohio, United States Globe Life Full time

    The Operations Support Specialist plays a crucial role in facilitating various operational functions and managing daily activities within the organization. This position involves interacting with multiple departments and clients in a courteous and professional manner. The ideal candidate will possess the ability to perform diverse tasks with a strong...


  • Broadview Heights, Ohio, United States Globe Life Full time

    The Operations Support Specialist plays a crucial role in facilitating various operational functions and managing daily activities. This position involves interacting with different departments and clients on behalf of Globe Life in a courteous and professional manner. The ideal candidate will possess the versatility and expertise to manage tasks across...


  • Broadview Heights, Ohio, United States Globe Life Inc. Full time

    Administrative Generalist I Core Responsibilities The Administrative Generalist plays a vital role in facilitating various operational functions and managing daily activities. This position requires effective engagement with different departments and clients, representing Globe Life Inc. in a courteous and professional manner. The individual must possess the...


  • Broadview Heights, Ohio, United States Addison Group Full time

    Position Overview:We are looking for a meticulous and reliable Administrative Support Specialist to deliver vital clerical assistance across multiple teams. The successful candidate will possess exceptional organizational skills, a strong ability to manage time effectively, and the capability to juggle various responsibilities and deadlines.Key...


  • Broadview Heights, Ohio, United States Jani-King of Cleveland Full time

    Company Overview Jani-King is a leading franchise-based commercial cleaning organization, recognized as the largest in its field. With a commitment to excellence, Jani-King has established itself as the official cleaning partner for prominent organizations. Operating in the Northeast Ohio region since 1991, Jani-King of Cleveland has grown to become a...


  • Broadview Heights, Ohio, United States Globe Life And Accident Insurance Company Full time

    Position Overview:As a Customer Service Representative I, you will play a crucial role in delivering exceptional support to our clients. Your primary responsibility will be to assist customers with their inquiries and provide solutions to their issues.Key Responsibilities:1. Respond to customer inquiries via various communication channels.2. Provide accurate...


  • Champion Heights, Ohio, United States Crimson Enterprises Full time

    Crimson Enterprises is a leading provider of innovative geospatial solutions and cutting-edge database applications. Our team of experts is dedicated to delivering exceptional consulting services and modern cloud-based solutions for sustainable applications.We are seeking a skilled IT client administrator to support our ICT service desk team at our...


  • Broadview Heights, Ohio, United States Emerald Resource Group Full time

    Job DescriptionEntry-Level Talent Acquisition SpecialistEmbark on a rewarding career in the realm of talent acquisition and executive searchJoin a nationally recognized recruiting firm that is committed to transforming the landscape of talent acquisition and fostering strategic partnerships that drive growth and innovation across various sectors. We are in...


  • Broadview Heights, Ohio, United States Emerald Resource Group Full time

    Job OverviewEntry-Level Talent Acquisition SpecialistEmbark on a rewarding journey in the field of executive search and recruitmentJoin a nationally recognized recruiting firm dedicated to transforming talent acquisition and establishing strategic partnerships that promote growth and innovation across various sectors. We seek a dynamic and...


  • Broadview Heights, Ohio, United States Ohio Machinery Co Full time

    Discover your potential at Ohio CAT, a division of Ohio Machinery Co. We foster a thriving environment aimed at being the premier, innovative leader in the industry, providing essential products and solutions that empower our customers to construct, enhance, sustain, energize, and safeguard our world. Advance your career - Explore the opportunities that lie...


  • Middleburg Heights, Ohio, United States HealthEcareers - Client Full time

    Job SummaryWe are seeking a skilled Travel Nurse RN Specialist to join our team at HealthEcareers - Client. As a key member of our healthcare team, you will be responsible for providing high-quality patient care in our Direct Observation Unit.Key ResponsibilitiesDeliver exceptional patient care and support to patients in the Direct Observation...