Client Relations Specialist

2 weeks ago


Shaker Heights, Ohio, United States HYATT Hotels Full time
About the Role

At Hyatt Hotels, we pride ourselves on delivering exceptional experiences that go beyond mere accommodations. As a Guest Relations Executive, you will play a vital role in ensuring our guests receive the highest level of service throughout their stay.

Key Responsibilities
  • Deliver our brand promise by providing outstanding guest service consistently.
  • Address guest and internal customer inquiries and complaints with professionalism and efficiency, ensuring satisfactory resolutions.
  • Enhance productivity and maximize profitability while adhering to our brand values.
  • Respond to customer feedback on platforms such as Medallia and TripAdvisor, implementing necessary changes swiftly.
  • Collaborate closely with the Food and Beverage department to promote upsell opportunities for guests.
Qualifications

The ideal candidate will possess:

  • A genuine desire to meet the needs of others in a dynamic environment.
  • Excellent verbal communication skills.

If you have experience in a similar role within the hospitality industry, we encourage you to consider this opportunity.



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