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Customer Success Manager for Brokers
2 months ago
About DAT Freight Solutions
DAT Freight Solutions is a recognized leader in the SaaS technology sector, specializing in transportation supply chain logistics. With over 45 years of industry experience, we are committed to innovation and excellence.
Our Impact
We empower millions of customers daily with our suite of software solutions, providing them with the most relevant data and insights necessary for informed decision-making and enhanced profitability. Our marketplace is the largest of its kind in North America, boasting 400 million freight postings and a comprehensive database of $150 billion in annual global shipment market transaction data.
The Role
We are seeking a dedicated Broker Customer Success Manager to enhance our Inside Sales team. This position offers the flexibility of remote work while supporting clients in the Great Lakes Region.
Key Responsibilities
- Engage with new customers to foster long-term relationships.
- Act as a strategic partner in driving customer success.
- Assess the competitive landscape and customer usage of DAT services.
- Serve as the primary contact for clients, presenting additional DAT products that align with their success metrics.
- Maintain and grow established customer relationships through proactive outreach and communication.
- Manage a sales funnel and conduct sales chats effectively.
- Meet and exceed monthly revenue targets.
Qualifications
- Bachelor’s Degree or equivalent experience in account management.
- Proven track record of exceeding sales quotas.
- Strong communication skills with the ability to listen and identify customer needs.
- Excellent multitasking abilities with keen attention to detail.
- Proficiency in CRM systems, preferably SalesForce.
- Highly organized and self-motivated with strong decision-making capabilities.
- Commitment to following established processes and procedures.
Why Choose DAT?
DAT Freight Solutions is proud to be an award-winning employer, offering a hybrid work environment and a culture rooted in integrity, respect, and open communication. We provide a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, 401k matching, and more.
Diversity and Inclusion
We value a diverse workforce and are committed to creating an inclusive environment for all employees. DAT Freight Solutions is an equal opportunity employer, ensuring that all individuals are treated fairly and without discrimination.
