Customer Success Manager

4 weeks ago


Portland, Oregon, United States LHH Recruitment Solutions Full time
Job Overview

LHH Recruitment Solutions is seeking a highly skilled Customer Success Manager to join our global client's team. This role is crucial in ensuring both B2C and B2B customers have a positive experience, driving increased sales and customer retention.

The ideal candidate will have at least three years of experience in a similar role, with a strong background in creating training manuals, writing call center scripts, and developing email templates.

  • Develop and maintain strong relationships with customers to ensure their satisfaction and success with products and services.
  • Create comprehensive training manuals to help customers effectively use our products.
  • Write and update call center scripts to ensure consistent and high-quality customer interactions.
  • Develop email templates for various customer communication needs, ensuring clarity and professionalism.
  • Monitor customer feedback and work with internal teams to address any issues or concerns.
  • Provide regular updates and reports on customer success metrics and initiatives.

Key qualifications include:

  • 3+ years of related experience in customer success, ideally in creating training manuals, writing call center scripts, and developing email templates.
  • Background working in Healthcare, insurance, or a similar industry is a plus.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent problem-solving skills and attention to detail.
  • Proficiency with customer relationship management (CRM) or ERP software is a plus.
  • Great critical thinking and ability to be a great leader.

Benefits include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

LHH Recruitment Solutions is an equal opportunity employer and welcomes applications from diverse candidates.



  • Portland, Oregon, United States LHH Recruitment Solutions Full time

    LHH Recruitment Solutions is seeking a dedicated and experienced Customer Success Manager to join our global client's team. This position is essential in ensuring both B2C and B2B customers have a fantastic experience, driving both increased sales and customer retention. We are seeking candidates with at least three years of experience in a similar role who...


  • Portland, Oregon, United States VETRO FiberMap® Full time

    Job Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap is a leading provider of innovative GIS solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to excellence and innovation,...


  • Portland, Oregon, United States Fusionops Full time

    Senior Manager Customer Success ManagementFusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function as you're the primary owner of the recurring relationship with...


  • Portland, Oregon, United States Fusionops Full time

    Customer Success Manager Job DescriptionFusionOps is seeking an experienced Customer Success professional to join our team. This role is critical in ensuring the success of our customers and driving business growth.Key Responsibilities:Partner with customer executive sponsors, process leaders, account executives, supply chain excellence teams, and technical...


  • Portland, Oregon, United States National Guard Employment Network Full time

    Job Title: Customer Success SpecialistAbout the Role:We are seeking a highly motivated and detail-oriented Customer Success Specialist to join our team. As a key member of our Operations team, you will be responsible for building strong relationships with retailers, law enforcement, and prosecutors to drive store reporting of criminal activity and support...


  • Portland, Oregon, United States Performance Systems Integration LLC Full time

    Job DescriptionKey Responsibilities:Oversee inspection and repair report submissions to ensure compliance with applicable regulations.Proactively support customer requests and engagements to ensure timely and accurate reports.Perform administrative support responsibilities outside of inspection reporting duties as defined by the customer and/or account...


  • Portland, Oregon, United States SOTTOS Full time

    About SOTTOSSOTTOS Group Inc is a Portland-based e-commerce startup backed by top-tier investors and celebrity influencers. We're a small yet mighty team passionate about travel and helping frequent travelers navigate the world with ease.Job SummaryWe're seeking a highly organized and customer-focused individual to join our team as a Customer Service and...


  • Portland, Oregon, United States Textexpander, Inc. Full time

    Job Title: Product Marketing ManagerAbout the Role:TextExpander, Inc. is seeking a highly skilled Product Marketing Manager to drive the adoption and success of our productivity software. As a key member of our marketing team, you will be responsible for developing and executing marketing strategies that communicate our value proposition, increase market...


  • Portland, Oregon, United States Barcel USA Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Sales Manager to join our team at Barcel USA LLC. The successful candidate will be responsible for leading our sales efforts in a set geographic area, working closely with Albertsons/Safeway divisions and banners.Key ResponsibilitiesEstablish and maintain productive relationships with key...


  • Portland, Oregon, United States Atlas Copco Compressors LLC -North America Customer Center Full time

    Product Sales - The Sales Representative is responsible for growing Atlas Copco's market share in rotary screw air compressor, centrifugal air compressor, air treatment and nitrogen generation new equipment product lines. They will work closely with a peer aftermarket sales representative to provide high customer satisfaction to clients.The Sales...


  • Portland, Oregon, United States SERVPRO of Southwest Portland Full time

    Job Title: Customer Service ManagerAt SERVPRO of Southwest Portland, we are seeking a highly skilled and customer-focused Customer Service Manager to join our team.Job Summary:The Customer Service Manager is responsible for overseeing the customer service team and ensuring that our customers receive exceptional service. This role requires strong leadership...


  • Portland, Oregon, United States Michaels Stores, Inc. Full time

    Job SummaryMichaels Stores, Inc. is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing store recovery standards, maintaining a customer-centric shopping experience, and ensuring compliance with company policies...


  • Portland, Oregon, United States Bridges 2 Success Full time

    Job OverviewBridges 2 Success is seeking a highly skilled and compassionate Bi-Lingual Administrative Assistant to join our team in the Tri-County Area. As a key member of our staff, you will provide administrative support to our programs, ensuring the smooth operation of our daily activities.Key Responsibilities:Answer phone calls and respond to emails in a...


  • Portland, Oregon, United States Compass Group USA Full time

    Job SummaryAs a key member of our team, you will be responsible for ensuring exceptional customer service and driving sales growth in our retail operations. This role requires a strong focus on client relationships, sales strategy, and operational excellence.Key Responsibilities:Develop and implement sales strategies to drive revenue growth and improve...


  • Portland, Oregon, United States Atlas Copco Compressors LLC -North America Customer Center Full time

    Job SummaryAtlas Copco Compressors LLC is seeking a highly motivated and experienced Sales Representative to join our North America Customer Center. As a Sales Representative, you will be responsible for growing our market share in rotary screw air compressor, centrifugal air compressor, air treatment, and nitrogen generation product lines. You will work...


  • Portland, Oregon, United States ABM Industries Full time

    Job Title: Customer Service Account ManagerJob Summary:We are seeking a highly skilled Customer Service Account Manager to join our team at ABM Industries. As a key member of our operations team, you will be responsible for ensuring that our clients receive exceptional service and support.Key Responsibilities:Manage client relationships and ensure timely...


  • Portland, Oregon, United States your-time-for-success Full time

    Job OverviewWe are seeking a highly skilled Digital Marketing Strategist to drive our social media presence forward. As a key member of our team, you will be responsible for developing and executing social media strategies that align with our brand's vision.ResponsibilitiesDesign and implement social media campaigns to engage our target audience.Collaborate...


  • Portland, Oregon, United States Staff My Agency Full time

    Staff My Agency, a leading provider of innovative solutions, is seeking a highly motivated and customer-focused Receptionist and Customer Support Specialist to join our team. This exciting opportunity is perfect for individuals who are passionate about delivering exceptional service and building strong relationships with clients.The ideal candidate will...


  • Portland, Oregon, United States Baker Commodities Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Baker Commodities, Inc. The ideal candidate will have a strong background in customer relations and a proven track record of success in sales and service.Key Responsibilities- Safely and effectively procure new business and maintain existing...


  • Portland, Oregon, United States Abel Consulting & Executive Search, LLC Full time

    CUSTOMER RELATIONSHIP MANAGEMENT SPECIALIST JOBWe are seeking a skilled Customer Relationship Management Specialist to join our team at Abel Consulting & Executive Search, LLC.In this role, you will be responsible for maintaining existing relationships with current accounts and ensuring patients have the required equipment to support their home healthcare...