Client Relations Coordinator

2 weeks ago

Pleasanton, California, United States Urolift Full time

Client Relations Coordinator

Position Overview:

The Client Relations Coordinator plays a crucial role in delivering exceptional service through the Customer Support department. As a vital member of the Customer Support team, this position aids field representatives in driving sales and ensuring client satisfaction.

Key Responsibilities:

  1. Provide comprehensive support for all facets of customer assistance, including order processing, issue resolution, feedback management, and inquiry research.
  2. Ensure accurate and prompt entry and follow-up of all purchase orders, sales support requests, and return authorizations.
  3. Collaborate with fellow Customer Support team members and other internal departments to enhance the efficiency of order fulfillment and return processes.
  4. Prepare routine pricing quotations for clients and sales personnel.
  5. Establish and maintain strong relationships with clients and field sales personnel through effective verbal and written communication.
  6. Proactively communicate with internal and external clients to clarify priorities and exceptions.
  7. Investigate and resolve customer challenges to ensure timely solutions and high levels of client satisfaction.
  8. Analyze customer requirements and develop practical solutions in collaboration with relevant personnel.
  9. Manage approvals, track returns, and issue credits in accordance with established procedures.
  10. Stay informed about all products offered by the company and implement changes in regulatory requirements or customer service processes.
  11. Conduct field inventory audits and generate necessary reports.
  12. Provide ad hoc reporting and participate in management reporting as needed.
  13. Administer field inventory and company-owned equipment in compliance with relevant regulations.
  14. Facilitate training for new field hires as requested.
  15. Assist the Customer Support Management team as required.
  16. Contribute to a company culture that values collaboration, respect, transparency, ethics, efficiency, high achievement, and enjoyment.

Qualifications:

A Bachelor’s degree or equivalent practical experience is required, along with a minimum of 3 years of experience in customer service within the medical device sector, inside sales, logistics, or supply chain roles. Familiarity with SAP is advantageous, and experience in a manufacturing and distribution environment is highly desirable.

Essential Skills:

  • Outstanding customer service skills and a genuine passion for client satisfaction.
  • Strong understanding of professional customer service principles and the ability to apply company policies to resolve issues.
  • Effective judgment and conflict resolution skills, capable of managing complex accounts and challenging inquiries.
  • Excellent written, verbal, and interpersonal communication abilities.
  • Strong organizational and multitasking capabilities.
  • Knowledge of international business and export processes is preferred.
  • Adaptability to changes in a dynamic and growing business environment.
  • Familiarity with order entry and call routing systems.
  • A commitment to assisting patients, healthcare providers, and other stakeholders.

This position is an equal opportunity role, welcoming applicants from diverse backgrounds.

  • Client Relations Specialist

    2 weeks ago

    Pleasanton, California, United States Randstad Full time

    Position Overview:We are seeking a dedicated Client Relations Specialist to join our team. This role involves managing client interactions and ensuring a positive experience for all members.Job Summary:This position is a contract opportunity. The successful candidate will initially undergo training onsite before transitioning to a remote work environment.Key...

  • Client Account Coordinator

    2 weeks ago

    Pleasanton, California, United States One Risk Group LLC Full time

    Job OverviewKey Responsibilities:· Execute certificate processing as directed by the Account Manager.· Liaise with carriers to ensure timely receipt of endorsements.· Assess and manage endorsements, including invoicing when necessary, while updating the data management system to reflect changes.· Conduct final audits under the guidance of the Account...

  • Junior Communications Coordinator

    2 weeks ago

    Pleasanton, California, United States QCC Full time

    Job OverviewWe are a prominent event marketing agency focused on delivering impactful and unforgettable experiences for our clients. Our expertise lies in event promotion, brand engagement, and strategic communications, ensuring our clients' events achieve optimal visibility and success.We are looking for a motivated and detail-oriented Entry Level...

  • Junior Communications Coordinator

    1 week ago

    Pleasanton, California, United States QCC Full time

    Job OverviewQCC is a prominent event marketing agency committed to delivering impactful and unforgettable experiences for our clients. Our expertise lies in event promotion, brand engagement, and strategic communication to ensure our clients' events achieve optimal visibility and success.We are in search of a motivated and detail-oriented Entry Level...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States Avispa Technology Full time

    Job OverviewCustomer Care Analyst 1507 (H)A prominent enterprise software solutions firm is in search of a Customer Care Analyst. The ideal candidate will assist clients in resolving challenges related to the products or services offered by the organization. Previous experience in customer support is preferred. The company provides a positive work...

  • Junior Communications Coordinator

    1 week ago

    Pleasanton, California, United States QCC Full time

    Job OverviewWe are a prominent event marketing agency focused on delivering engaging and memorable experiences for our clients. Our expertise lies in event promotion, brand interaction, and strategic communication to ensure our clients' events receive optimal exposure and success.We are looking for a motivated and detail-oriented Entry Level Communications...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Role Overview:As a Customer Care Analyst, you will play a crucial role in providing exceptional support to our clients, assisting them in resolving challenges related to our products and services.Key Responsibilities:• Deliver assistance to customers, addressing inquiries and troubleshooting issues effectively.• Engage with technical questions, guiding...

  • Client Service Associate

    2 weeks ago

    Pleasanton, California, United States Morgan King - State Farm Agent Full time

    Career Opportunity in Client ServicesAre you seeking a fulfilling part-time role with attractive compensation? Consider joining the team at Morgan King - State Farm Agent.Key ResponsibilitiesEstablish and nurture strong relationships with clients, providing assistance as needed.Offer prompt, accurate, and friendly customer support, addressing inquiries...

  • Junior Marketing Coordinator

    2 weeks ago

    Pleasanton, California, United States Smart Solutions Inc Full time

    Marketing Support Role at Smart Solutions IncThe Marketing Support Specialist at Smart Solutions Inc is essential in aiding the marketing division. This position involves coordinating promotional activities and crafting impactful marketing plans to fulfill brand objectives and foster sustainable company expansion.Key Responsibilities:Assist in the planning...

  • Landscape Project Coordinator

    2 weeks ago

    Pleasanton, California, United States BrightView Landscapes Full time

    Overview Join the team at BrightView Landscape Development, where we prioritize building exceptional teams and fostering growth. We are currently in search of a Landscape Project Coordinator who is ready to lead and manage large-scale commercial landscape development projects from start to finish. Key Responsibilities: Identify and address client...

  • Junior Marketing Coordinator

    2 weeks ago

    Pleasanton, California, United States Smart Solutions Inc Full time

    Marketing Support Role at Smart Solutions IncThe Marketing Support Specialist at Smart Solutions Inc is integral to the success of the marketing team. This position involves assisting in the execution of marketing initiatives and crafting impactful strategies to enhance brand visibility and foster sustainable growth for the organization.Key...

  • Junior Marketing Coordinator

    1 week ago

    Pleasanton, California, United States Smart Solutions Inc Full time

    Marketing Support Role at Smart Solutions IncThe Marketing Support Specialist at Smart Solutions Inc is essential in aiding the marketing division. Your primary duties will include coordinating promotional campaigns and crafting impactful marketing initiatives to fulfill brand objectives and promote sustainable company expansion.Key Responsibilities:Assist...

  • Project Coordinator

    4 days ago

    Pleasanton, California, United States Vizion Utility Partners Full time

    Job OverviewVizion Utility Partners is seeking a highly skilled and experienced Project Manager to join our team. As a key member of our project management team, you will be responsible for coordinating and directing multiple underground dry utility projects.Key Responsibilities:Project Coordination: Serve as the primary client contact for assigned projects,...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States Sun Technologies Full time

    Job Title: Customer Service RepresentativeRequired Skills: Responsible for effectively managing a high volume of orders through both inbound and outbound communications.Location: Pleasanton, CaliforniaJob Overview:As a healthcare customer service representative at Sun Technologies, you will play a crucial role in managing a significant volume of orders...

  • Utility Project Coordinator

    2 weeks ago

    Pleasanton, California, United States Vizion Utility Partners Full time

    Job OverviewPosition SummaryThe Utility Project Coordinator plays a pivotal role in ensuring seamless communication among clients, external project teams, public utility representatives, drafting personnel, and other stakeholders involved in the project lifecycle.This role entails overseeing various underground utility initiatives while collaborating closely...

  • Construction Project Coordinator

    2 weeks ago

    Pleasanton, California, United States ACCURATE CORROSION CONTROL, INC Full time

    Job OverviewPosition Summary:This role involves the management of a team engaged in construction-related tasks within the cathodic protection sector. The primary focus is on various assignments across Northern California. Responsibilities include coordinating field personnel, scheduling tasks, participating in weekly project meetings, utilizing various...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Role Overview: As a Customer Care Analyst, you will play a crucial role in assisting clients with their inquiries and challenges related to our products and services.Key Responsibilities: • Provide comprehensive support to customers, addressing various issues they may encounter. • Engage with technical inquiries, offering solutions and guidance to...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States Ultimate Staffing Services Full time

    Position OverviewThe Client Support Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues related to our products and services.Key ResponsibilitiesAssist Customers: Address customer inquiries by providing solutions to product and service challenges while offering relevant information that aids in...

  • Administrative Coordinator

    2 weeks ago

    Pleasanton, California, United States Sunbelt Controls Full time

    Job OverviewPOSITION SUMMARY:The Administrative Coordinator with a focus on Marketing is tasked with a diverse range of organizational responsibilities, aiding in the achievement and management of the Executive's objectives and initiatives efficiently. This role is pivotal in addressing the operational requirements of Sunbelt Controls on behalf of the...

  • Client Solutions Engineer

    2 weeks ago

    Pleasanton, California, United States Ultipa Inc Full time

    Job OverviewThis position is fully remote.The successful candidate will play a key role in crafting and showcasing innovative product solutions to clients, collaborating closely with sales teams to create engaging product demonstrations, proof of concepts (PoCs), and tailored software solutions utilizing the Ultipa Graph database and its associated...