Sales and Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.
Key Responsibilities- Provide outstanding customer service and ensure that every client feels valued and understood.
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
- Support clinic flow by greeting clients, scheduling services, answering questions, and addressing client concerns.
- Help grow and retain a client base both in-person and through outreach efforts.
- High school diploma (or equivalent) and previous retail or sales experience (preferred).
- Critical thinking skills with excellent math and computer skills and the ability to multitask.
- Great people skills and the ability to establish positive relationships with clients.
- Supporters of total body care with a general knowledge of massage and skin care services.
- Competitive base pay, tips, bonuses, and commissions.
- Employer-paid healthcare.
- Paid time off for all employees.
- Employee referral bonus program.
- Employee Assistance Program.
- A flexible schedule for a better work/life balance.
- In-depth product and service training.
- A free massage, skincare, or stretch service each month.
- 40% off all products.
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